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September 2023 by Angi Young
I have been to this location a couple times recently getting help with my 2005 F150 with over 200,000 miles on it.Conner & Ion were extremely gracious & professional helping a lady w/ crutches (me) purchase & install 2 headlights. These young men are an INCREDIBLE asset to your store & are not just giving you a VERY good reputation (also for themselves) but have shown that there are still exemplary young men in their generation! On a separate occasions, the store manager Donnie, went above, and beyond to graciously provide solutions. So grateful I chose this store.
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September 2023 by MIchael Crumley
Used the online order but didn't realize there were 2 O`Reillys on Reading Road. They were wonderful helping me fix my goof up. They had the parts I needed so I called other store canceled my online order and they gave me the parts I needed. Saved me 40 minutes of driving. (20 minutes each way) Also parts fit just like I needed.
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September 2023 by I Fetters
Store Manager alecia is very customer focused and a great asset to the company. She needs to be recognized for her strong work ethic and dedication to her job
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August 2023 by John M.
So I needed some brake fluid. I prefer to go to an auto parts store than a big box, even though I know they cost more, because the turn over on things like brake fluid is slow at big box stores. So two guys behind register. One is sitting on a chair the other is busy with a rental tool issue. I politely asked can the other seated guy check me out. He said he couldn't? The other guy switched and came over which was nice. But the. The fluid rang up $12.49 and the price on the end cap is $11.99. I showed it to him and he said he didn't change the paper tags yet so I had to pay the $12.49. It's $0.50 but it's not the point. Every store respects the price at point of sale if there is an issue. I won't be back. Dumb asses. Customer service is the key in commodity products there is an autozone a quart of a mile away.
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May 2023 by Alexander Schmidt
I can only rank 5 max? That's sad, these associates deserve a 10 +. Both went above and beyond helping me with wiper blades... Thank You Guys SO MUCH!
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May 2023 by Brandon Randall
The O’reillys store located in mason is back up and running. Very knowledgeable staff on all parts and experts with all replacement partsExpert battery installers
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April 2023 by Dakota Moon
Had to get a new battery for my mower, both guys that helped me were great. I was in and out with all my questions answered and everything I needed.
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February 2023 by Frank Jaynes
This store has stood behind every part I've bought from them
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February 2023 by I8 Yourmom2
Got trans.from there 4 years later still perfect battery last no problem with anything from their f oz
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February 2023 by Kris Baumgartner
Brandon and his crew were great!
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January 2023 by Chris Felber
Brandon was very helpful and spent the extra time to find all of the parts I was looking for. Thank you.
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January 2022 by mark miller
Employees are very nice and knowledgeable!
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May 2021 by Summer N
Friendly and knowledgeable staff, always willing too help when I have questions. Only store I'll go to.
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March 2021 by Nick Brunck
If you're concerned about Covid, this is not the store for you. Many customers and even employees without masks.
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March 2021 by Tim Bagoly
Stopped to see if they could "turn my rotor down" and they were able to do so. They are one of the very few places that still do this service and actually do it right.
