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January 2024 by James Bumgarner
Super friendly employees, they made it easy to pick up special food that I couldn't find elsewhere. I thank you and Molly thanks you.
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December 2023 by Larry Thompson
I feel like it's expensive for what you get but the selection is nice.
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December 2023 by Becca Rohrer
We bought my grandson a 20-gallon fish aquarium kit by TopFin. He was so excitedThank you, Petsmart, for an incredible dealAs always, great service.Becky aka Happy Grandma
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December 2023 by Deb Calabrese
Staff was rude and messed up on appointments twice and when I called them out on it they red flagged me going forward. They are a bunch of unprofessional little brats who have no idea how to treat a customer ! Don't go there..as a matter if fact run the other way!
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November 2023 by Lillian Brengman
I interacted with Kelly and Elijah. They were both very friendly. Great sale for animal toys right now!
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October 2023 by Baily Dilliha
Friendly and helpful staff. Very interesting and cute behavior in their corn snakes.
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September 2023 by Aditya Venkitarama
Unreliable. I used to really like this specific location, but one bad experience can really ruin someone’s view. I am visiting family in town for a week and need to get my dog groomed.They called me last minute to cancel a grooming appointment I scheduled days in advance. Extremely vague reason why the appointment was cancelled and no same-day/next-day alternatives to reschedule.The late cancellation ended up being a blessing in disguise. I found another groomer that is closer to me, has better reviews and is offering basically the same grooming service for a fraction of the price.
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August 2023 by Katherine Sammons (GreenChessPiece)
I mostly pick up my pet supplies at Kroger when I do groceries, but PetSmart had a ton of products that would be impossible to find at Kroger. I also recommend trusting their featured products since when I searched online for flea treatments, the products they had were top notch and were displayed as such. Store is clean and easy to navigate, with lots of services such as adoption and pet grooming. You can also take advantage of a competitive online ordering experience, which used to be Chewy. Overall, a pleasant visit.
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August 2023 by Alyssa McManus
This review is exclusively regarding the Grooming Salon. Mattea is absolutely phenomenal with Lorelai! Lorelai always looks so pretty when Mattea is finished. If any of my friends are looking for a groomer I ALWAYS recommend that they go and see Mattea if they are in the Mason area. If Mattea ever leaves we will follow her to the next place she is at. Mattea deserves a raise for how she always gets every cut right with Lorelai and goes above and beyond!
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August 2023 by Amy Grimes
This Petsmart has top-notch staff! Always so friendly. Fully stocked with all the items that I was in need of.
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July 2023 by Matthew Capps
I just found out the pet hotel "red flagged" my Corso after his last stay and because of that he's no longer welcome there. He's stayed multiple times without any issue and the people who used to work the pet hotel loved him but the people who were working during his last visit were scared of him simply because he's a big dog. He's a big sweetie. If my dog is not welcome just because he's big and PetSmart's employees are ignorant then I'll never set foot in this store again.
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June 2023 by Reece Currey
I went here to get a pair of guinea pigs and I did. Cutest things you'll ever see their names are Chai and Luna. The only bad thing is that they don't have very many toys and hideouts for them. We also got the cage here
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May 2023 by Lorraine Ennis
My experience with customer service for pickup was phenomenal. Maybe some don't agree but everytime I get fish from this location they are always healthy and lasts forever. And the staff are always so knowledgeable and the store is always so clean.
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May 2023 by Tony Levo
First time dog owners. We came in and got personalized service for what we needed. Very helpful and friendly people.
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May 2023 by DataIs Sacred
Worst service. They will cancel at random and then give you a time slot 1 week in the future. Their way of understanding is to tell you to 'find another groomer elsewhere'.
