The Hampton Inn Massillon is a clean and well-maintained hotel with recently remodeled rooms, including updated bathrooms and showers that guests appreciate. The hotel offers a great breakfast and is generally praised for its cleanliness and comfort. Guests have enjoyed the quiet environment, making it suitable for restful sleep, and many staff members are recognized for their helpful and friendly service. Adam, a front desk agent, is frequently mentioned for his kindness and professionalism, providing excellent service such as making fresh coffee for guests. Patricia, both the staff and the manager, are also noted for being accommodating, especially for early check-ins, and for offering helpful local recommendations. Housekeeping staff are described as hardworking and friendly, although some guests noticed a lack of fresh bedding and dust buildup during longer stays. The hotel has undergone significant remodeling, which has improved the overall ambiance, though some suggestions include better signage for the lobby and minor improvements like more shelf space in the showers and stir sticks for coffee condiments. Overall, the Hampton Inn Massillon is seen as a comfortable, clean, and friendly place to stay, especially valued by organizations that return annually.
Adam who was the front desk agent, was very kind and professional, he provided excellent service.Our organization which is OCECD will be using this hotel every year for our stay at this location. Thank you Adam for your kind service, sincerelly Najma Mohamoud., Nancy Crabtree from OCECD
May 2024
Food & drinks: Some great restaurants within walking distance
March 2024
Excellent Remodeling!! Loved the new bathrooms/shower ?!! Breakfast was Great. Everything Very Clean!!Rooms: Great Room Remodeling & Updated!!
