The Hampton Inn Massillon is a clean and well-maintained hotel with recently remodeled rooms, including updated bathrooms and showers that guests appreciate. The hotel offers a great breakfast and is generally praised for its cleanliness and comfort. Guests have enjoyed the quiet environment, making it suitable for restful sleep, and many staff members are recognized for their helpful and friendly service. Adam, a front desk agent, is frequently mentioned for his kindness and professionalism, providing excellent service such as making fresh coffee for guests. Patricia, both the staff and the manager, are also noted for being accommodating, especially for early check-ins, and for offering helpful local recommendations. Housekeeping staff are described as hardworking and friendly, although some guests noticed a lack of fresh bedding and dust buildup during longer stays. The hotel has undergone significant remodeling, which has improved the overall ambiance, though some suggestions include better signage for the lobby and minor improvements like more shelf space in the showers and stir sticks for coffee condiments. Overall, the Hampton Inn Massillon is seen as a comfortable, clean, and friendly place to stay, especially valued by organizations that return annually.
Very nice well kept hotel, with attached Garage parking. Less than a block away from all kinds of fun spots. Bars, restaurants, dollar stores, comedy club, and the Erie canal tow path.
April 2026
We rented two rooms and were delighted with our experience. Parking was ample and easy, the check in was highly efficient and friendly (without being invasive) and the rooms exceeded all expectations with cleanliness and comfort. Tammy took care of every detail, not a smudge, finger print or speck of dust to be found.
April 2026
Adam the desk pro was a huge help and saved our trip. When booking.com screwed up our booking Adam saved the day, err rather night.
