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December 2023 by John Sulek
I saw multiple people talking about how this doctors office will send you a letter “firing” you as a patient after you have any sort of disagreement with the receptionist on the phone. How pathetic of this company
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October 2023 by A J
Long time patient here. This place has gone way down hill the past couple of years. No one answers the phone or returns messages. When I had to have an x-ray and an ultra sound for a serious issue I was having, no one would call me with the results. After calling for multiple days in a row, the person who answers the phone gave me my diagnosis. She couldn't answer any of my questions because she is not a medical professional. She said no one was available to answer my questions nor did anyone call me back to answer them. The next time I was in the office, they left me in a room so long that they forgot about me and were getting ready to close. The nurse apologized but the ladies at the front desk thought it was funny to waste my time and be treated as though I didn't matter. Worst customer service I have ever seen. I can see why all the doctors left this practice.
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August 2023 by Olivia Joy
I would give 0 stars if I could. Michelle at the front desk was rude to not only me, but the gentleman in line before me. It baffles me that this woman is getting paid to speak to patients and is equipped with no skills to do so. I was interrupted multiple times during our 5-minute interaction, as was the man in front of me. I was told that their phones were down and will be down for a month (not sure how a doctors office operates without working phones) yet I was interrupted by Michelle answering the phone mid conversation. I will not be returning to this office, and I pity anyone who has an encounter with Michelle in the future.
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August 2023 by Jason Wetzel
Been going here a few years. Love the staff and Dr. Jessica Lang. She has been great to me, and helped me get on right meds for my anxiety and ADHD. This place is worth it.
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August 2023 by Brenda DiRuzza
I have been going to see Dr. Falvo-Lang for many years. She always listens to me, doesn't rush me, and helps me with everything I need to keep me healthy!
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May 2023 by Katie Zuniga
have always gone here since i was young. loved it wouldn’t change it up. but after today i will NEVER step foot in here. the receptionist was the only nice person there. i have never felt so unheard before. my reason of going was medication refills. but had some other health questions. after going through the refills. she then preceded to tell me i will have to schedule another appointment for annual physical and go over my questions. because her next patient had already been waiting. she didn’t even care to ask and see the importance in my medical questions. NEVER GOING back and have to now schedule somewhere else around my busy work schedule.
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January 2023 by Heather E.
I have been a patient here for years. Dr falvo lang was always great for me, however it's impossible now to get an appointment with her. I've had the worst experience the last 2 months trying to get help with a heart issue. They're completely dismissive and have offered 0 advice other than if you think it's an emergency go to the emergency room. I did that, now it's time for "follow up with a dr" and not a single bit of concern has been shown. You can bet my medical bill will be paid on time as always but getting them to actually provide medical care for that $ they charge is a whole different story. And if you need the Dr to call you back, they'll tell you " I'll leave a message for a dr to call you" for weeks on end, then tell you "oh they won't do that, you have to schedule another appointment. What a joke. Thank God for Google. I've learned how to manage my symptoms and what to change to help me/ what to expect on my own with google until I can get into a cardiologist. If you want actual medical care do not go here!
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December 2022 by mixxdup
The staff here is friendly, welcoming, and helpful. While they do have issues sending prescriptions to online pharmacies like ExpressScripts and their phone line is occupied more often than not, visiting in-person has worked every time to resolve these problems.
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November 2022 by M Beth
I would like to comment on a recent encounter with Community Health Care, which resulted in my being terminated from the practice. I feel I was treated dismissively and without regard to my health. I suffered a severe UTI (confirmed by excellent staff at Aultman Urgent Care at Washington Square). It came on quickly at the end of the day and I called Community Health Care as soon as I realized something was wrong. I was familiar with the symptoms from previous instances and knew what it was, and that it was severe. In older people UTIs can become so serious that they damage the kidneys or mimic dementia. The person who answered the phone refused to provide a prescription, but offered an appointment the following day. I became irate, because I was in pain and it seemed like just another case of medical CYA. I sought care at Aultman, who confirmed the extent of the infection, and was prescribed an antibiotic. I have been part of this practice for probably at least 10 years, and never had any problems with my physician or PA, in fact had cordial relationships. It may be no loss, however, because some of the physicians are just plain incompetent. Before my current physician at CHC, I went to a different location. The physician there didn't bother to look at my chart and dismissed an abnormal EKG without looking at my history. I have a brain, and therefore deduced that since my mother died at 50 and her father at 60 of a heart attack, there might be something going on. The Cleveland Clinic confirmed hypertropic cardiomyopathy. I also feel that this clinic system treated my previous doctor, Carmen Elizabeth Soto, so shabbily that she stopped practicing. It was a terrible loss to the profession, one of the greatest physicians ever.
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November 2022 by Eric Young
Brent is the best medical professional that I've ever worked with!
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September 2022 by Scott Smith
Best medical office I've been to. Quick and easy to chat with
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January 2022 by Holly Sholtis
Have always gone here and loved it (aside from the cleanliness and communication of the office)… but the docs have been great! However, after they didn’t want to give my husband a Covid test because they only had three left and told him to go to a drug store to get tested (after we’re paying for the Telehealth (phone call) visit) we were both very dissatisfied!! Especially being that he needed it to go back to work. They finally agreed to test him and told him they would call and let him know when to drive over to the office… he then received a phone call asking where he was because they close in 30 min (??) My husband was belittled for his vaccination status without them even caring to know the medical reason behind it. Their job is to take care of sick patients and they failed this time. Very disappointed.
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January 2022 by Nicholas
I’ve been going here for many years had Dr Simon he was great but I had a time lapse where I haven’t been seen in a couple years so now I’m considered a new patient and ended up with a New Doctor Dr Tandon he was great as well and very professional the wait times could be better but the wait times seems to be the norm now but I had a great overall experience today and look forward to having Dr Tandon as my Doctor.
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January 2022 by Maria Vasquez
If I could I wouldn’t even give these people a star. I had. Sinus infection and I needed very badly to get my back checked, they said they’d do a telephone conference. You can’t check my back on a telephone!!!!!! On top of that o got dirty looks!
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September 2021 by Don Mayfield
This place has turned into a joke.. after going here 20+ years I go to make appointment and the say they can get me in the next day but when they see I have not been there in the last few years because of being healthy they say I am now considered a new patient and they can't see me till January.. so now I have to find a new doctor that can see me now so I don't have to wait for months to schedule an appointment
