O'Reilly Auto Parts store #2396 in Massillon, Ohio, offers a wide range of parts, tools, and accessories to meet automotive needs. Located at 2520 Lincoln Way East, the store provides helpful services like free battery testing, wiper blade and bulb installation, fluid recycling, and Check Engine light testing. Customers can also benefit from rotor and drum resurfacing and a free Loaner Tool program that only requires a refundable deposit for tools they do not own. The staff is known for being friendly, helpful, and dedicated to customer satisfaction. One customer praised Kenneth for installing a headlight in the rain during a tornado warning, highlighting exceptional service even at closing time. Others appreciated quick and efficient battery replacements and headlight installations performed by team members Shawn and Kenny. Mark, known as “The Rock,” went above and beyond by securely gluing a customer's antenna to ensure durability. Daniel was also praised for his kindness and helpfulness when assisting with wiper blades. Overall, the store has a reputation for excellent customer service, knowledgeable staff, and convenient services, making it a reliable choice for automotive needs in the area. With over 6,000 locations nationwide, O'Reilly Auto Parts is always nearby.
Such a great experience every time! I needed my light bulb replaced at 8:30pm. I pulled into my garage and noticed my bulb was out. Brandon was willing to help me replaced both bulbs before closing. Every experience is such a positive one when I visit this location. The employees are friendly, knowledgeable and willing... read full comment
February 2026
Drakenat the lincoln way easy locstion next to mcdonalds was extremely helpful, Courteous and delivered superior customer service!
September 2025
I love coming here to get my parts. The prices are good. People seem to know what they're talking about. Very knowledgeable, especially the manager. Her name is Georgia. Big shout out to Georgia keep doing what you're doing. As long as you remain there I will be a loyal customer
