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“The 800 number is pretty crappy! They told me my package was there and gave me the address to pick it up. We drove just over 20 minutes to get there and the customer service store/area was permanently closed? Called from the parking lot and spoke with another person. Nothing they didn't know. Scott. My package came on a Monday. Then they sent me again there on Tuesday. And then again on Wednesday. But the store manager at this location he was absolutely amazing! Okay, he physically called me. Come on Monday afternoon around 4:30 p.m. instead I found your package. I'm so sorry it was lost! That was great! I'm sorry I don't remember your name but I think it was something .. ?.”
“WOW! I have to say I was so impressed by the staff, their efficiency, and their willingness to go the extra mile to help me. I shared with the store manager, (who may I say was incredible) how diligently her ladies worked and that she should be very proud of them. She said she was. Great representation for UPS!”
“12/9/2025 @ 4 pm I had a big grill delivered to my house In Palmyra, Michigan and I tell you what the delivery driver was so sweet and idk his name but I have the date and time and I wanted to tell you guys what a amazing worker he is. I was at work and I talked to him through my ring camera and asked him if he could put it in my garage that I left it open for him. And he did that for me even though he didn't have too. I appreciate him alot!! He pulled it through some snow a little also. I tried to get it ready as much as I could for you guys but this snow keeps coming haha!!”
“I got some great help here the day my printer broke and my child had left there homework at school. At the same time I dropped some returns. Thanks for making things a little easier that day”
“Used to go to UPS on executive parkway but they are grumpy there's a huge line always and they couldn't answer a question I was told to ask them from att business. Only take my business here since then they're always friendly hardly any wait and they all know what they're doing”
“Honestly, dropping off that package at the UPS Access Point was so quick and easy. I loved just getting it done in my neighborhood; the hours were super convenient. Definitely way better than waiting in line anywhere else.”
“Top notch service and very reasonably priced. I've imported two larger items from China by sea into the US. The first time I didn't use a customs broker mostly out of ignorance. I got through it but it was pretty confusing at times. This time I knew the value of a broker and used TWS, I was very glad I did. When it was all said and done their charges were $150 more then without a broker and it saved me a two hour round trip to the customs office. There are so many random documents, filings, bonds and fees that are all very specific to this industry and then there are fines from the government if you don't have everything in order. On top of that the language barrier on the other end can also add another major layer of confusion. But Stephanie was awesome and made the process very smooth, she answered all my emails usually within minutes and phone calls along the way.”
“An employee named Emily is the most helpful person I have met in a long time. She was busy and still greeted me with a smile and was so helpful with a package that I thought I was going to have to come back after I repackaged it. We need more people like Emily in this world!”
“I just dropped off a package (hearing aids). The young lady that helped was great for FedEx the customer. She asked sharp questions to get the info required. Not everyone in the store knew the info and worked quickly (except spelling the last last name).”
“I have been to this location many times shipping items and I love going in there and seeing the friendly and helpful staff. I want to especially recognize Vicki and Mikayla who always greet me with a smile and small chat and take care of my shipping needs with ease!”
“Even though I'm affiliated with another transportation company, I have to give a thumbs up to UPS. My daughter ordered a part for her jeep and we had to pick it up. They were friendly, professional and the part arrived in one piece.”
“Waited a minute, but the desk person was extremely helpful! Was able to ship a late item to a customer to a FedEx location so they could pickup there while on vacation. I didn’t know that was a possibility!”
“The staff are always friendly and helpful. They even offered me some complementary tape, unlike the USPS who will only sell you a whole role of tape just to use one piece. Most of the one star reviews for this location are directed at FedEx deliveries, which this store is not responsible for.”
“The employees at the UPS store on secor and executive parkway are the best. They are always happy and willing to help you with any problem you have or just dropping off packages to be returned.”
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“Incredibly helpful. Don’t bother w the mini fed ex’s, go straight to Dussel. Hands down the best FedEx in the Toledo area. I was in and out w confidence y package was in good hands”