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“I read all the other comments but around 4 months ago they got a new manager. I shop 2 times a week and they are always open. The manager was at a dollar general elsewhere and when I told him where I was moving he told me this store which is 4 mins from me! He is committed to doing a good job! Give them a chance and you'll be surprised!”
“This is by FAR the BEST Dollar Tree around. It's spacious & well stocked. It is the nicest & cleanest Dollar Tree I have ever been in. I go 10 miles out of my way to go to this store instead of the one in Golden Gate in Mayfield. Keep up the good work!!!”
“Far and away, the best Dollar Tree I've ever been to. I am a semi handicapped senior citizen, and shopping isn't easy for me. In fact, this was only the 2nd time I was able to shop in a year. I would like to make a special mention of an employee named Aria. I was in the back of the store and asked her if there was a chair back there. She said there wasn't, but without any prompting, she went to the front of the store, got a chair out of the office and placed it near the front register for me. What a very thoughtful gesture! I went to the front twice and used it to take a break. She also helped put my bags back into the cart after checkout, and helped me take them to my car. I couldn't have finished my shopping without her. As she put my bags into my car, I offered her $5 for all her help, which she declined. What a wonderful help she was. That kind of exceptional customer service was so very appreciated. Aria is a credit to Dollar Tree, and she is the kind of employee who needs to be single out for her kindness and dedication. I would be remiss if I didn't also mention the young lady manning the register. She was kind and helpful as well.”
“Been there about 5 to 6 times in the last couple months.
I love their affordable to-go containers.
And have never come across such nice kind cashiers.
Always so friendly.
Even when lines are long.
Always smiling
I am amazed!
Great job owner and manager. Your staff is terrific.”
“I ran in for some last minute shopping for an upcoming trip. I was in and out in about 10 minutes. I did not need assistance for anything. However the cashier was nice when checking me out. Reasonable prices.”
“Carlina is an ABSOLUTE GODSEND and is extremely courteous and professional and helps me find the products I need every time I come in… Somebody give this woman a raise!!
If you see this thank you Carlina! Your level of customer service and professionalism is exceptional ?”
“What a wonderful location! Bob the cashier is such a kind, helpful, patient individual that really cares about the customers as well as the store there in Willoughby. I had never been to this location yet I will return due to Bobs amazing attitude.”
“The employees are always courteous and respectful which is why I choose to go to this location versus going to their competitors where the customer service sucks!!”
“Awesome customer service !!! Extremely clean and welcoming !! I will drive out of the way to go here instead of nearest one !!?Great experience every time ?managment is kind friendly helpful !!! ? Thanks Angela and Cori and Pam for being so amazing !!✨??”
“omg Products were everywhere cause half the store was empty which made it look worse.
The cashiers are always helping people while ringing people out if they can...”
“I was initially annoyed that the clerk did not make eye contact. When he came up to the register singing to himself I thought he was just rude, but he never made eye contact with me. He rang up my item and told me what my the total was, again without looking at me directly. He then continued his song. Thats when I realized the signs. He handed me my receipt and thanked me verbally(no ete contact). I have a non-verbal autistic relative so I try to be understanding with those on the spectrum. It was nice to see you give those with special needs a chance in customer service.”
“The 2 young cashiers that helped me last night were amazing!!! I was scrambling around last night getting things together for a birthday party….. they rocked and helping me get balloons ready with smiles on their face as these balloons are popping before we get them blown up they didn’t give up they were over and beyond to help me I live in Cleveland. I will probably guarantee drive the 30 minutes if I ever need Dollar General again just to see these young ladies. These girls deserve a high five.”
“This store is around the corner from the house. Friendly staff, usually quiet atmosphere-reflective of the neighborhood. This time they were out of paper towels, it seems to rotate since the coronavirus hit. Probably good idea to call ahead and see if the one of the main items you're after is there. Otherwise, good visit.”
“Always clean, organized and stocked, this is the ONLY Family Dollar I will shop at, I live closer to two other locations, I refuse to get to them, but will drive to this location.”
“I normally find what I am looking for they are nice and presentable I will still buy from this store the only things they need to consider is clean up some of the isles and put them back where they belong in a time matter”
“Stacy was very helpful with me when I came in for Birthday Balloons. The store is a bit over priced, but I will come back for the customer service and convenience”
“I always have a great experience in this store. Close to my area. Ray Jordan the manager keeps the store in order, always greets you with a smile. Everyone that works there is constantly moving and stocking the store, as well as Ray. ??”
“Everyone's always so nice when I come to this family dollar always greeted me anytime I've walked into the store rain sleet snow shine even with a line a people they always made sure any time I've frequented the store which to me is everything 1st impressions is everything & if the folks that work in this store appreciate their jobs & have a go to chain of commands (management) as far as their leadership it starts at the top & works its way down..... The woman who rang me out today say around 130 200 was vey pleasant & curtious dunno her name also a woman I believe was a manager-supervisiorShe came behind the counter 2 help out the gal ringing me out something with the machine no biggie just wanna give positive reinforcements when they're due instead of always being negative nancies...#HappyEaster#ThanksFamDoll$~Mz.Juno”
“One of the best Dollar Tree stores I’ve ever been to. I love shopping at this location! The Northfield Road location is stocked well, clean and has friendly cashiers. I was greeted at the door with a “Hello” welcome and a smile. Which I appreciate. However, on their website and Google it says they open at 8am. However, they actually open at 9am. Please fix this ASAP. You will have people lined up at your store ready to shop.”
“I normally don't go this far to a dollar stores but ive noticed that in the inner city of CLEVELAND our stores are much smaller than the heights stores and they have way more $1.25 items than us????? and they are clean and your in and out. Plus the casino is across the street. Jack you better give me some off my money back?? Great store.”
“It was okay I just wish they had there items straighten up a little bit better and the school supplies stand not stock behind the soda display when you walked in the door”
“Lots of the shelf prices are incorrect, just take the price of the product OFF the bar codes? Easy solution. False advertising is still illegal in Ohio. Your "price(s) subject to change without notice" is not a cover all, in any venue. If i press the issue? You will lose 100% of the time.”
“This is one of the better dollar trees you can find what you are looking for… everything is either in a box or on the shelf. Cashiers are very nice and professional. 10/10 … and also it’s clean most are not but I really like shopping here”
“I frequent this store. Every time I visit, the staff are pleasant. The line moves quickly. Most of the time, I am able to get everything I stopped in for. You can't beat the prices. Lately, some of the freezers have been broke down, so there are limited frozen products. I find they are typically organized, but during holiday season, it can be less so. I do not ever buy produce there. It never looks as good as the local market to me, so I just stick to the market.”
“This store has a 100% change no silver things in the aisle . you can get straight through. the aisle are clear outside is clean very well spoken employees fresh fruits and vegetables. I love it being my neighborhood store. the store manager is awesome good to have someone that finally cares in our neighborhood”
“Friendly service when I am there. My teen daughter's told me that on multiple occasions one of the older male employees follow them around the store and it makes them uncomfortable. I'm sure it because of the frequency that they are there due to them trying to kill time while waiting for my 3rd grades school to let out but, he should be less offensive and more discreet with his shoplifting monitoring with young girls”
“Came to this store after a terrible experience at a nearby store. Although I was unable to locate the item I was looking for, the manager knew exactly where it was and was able to honor the price listed online. Both employees in the building were polite and helpful. I drive the extra mile for this location from now on.”
“Michelle went above and beyond to find some plastic gift wrap bags for me! After pointing me in the direction of where they should be in the store, I went to look but they didn’t have any. As I was getting ready to give up and thought I’d have to try a different store, Michelle came found me with an unopened box that hadn’t made it to the floor yet. She could have just let it go because there were other things for her to do, but she chose to do the extra. AND she was so kind and friendly, not only to me but to all the customers I saw her engage with. THANK YOU MICHELLE!”
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“Cameron is the best person in the world!! Very friendly and personable and he even helped me because for some reason my card wasn't being accepted at the register and he was so patient with me. I definitely owe you one Cam!!”