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February 2024 by dloyd mitchell
Fast efficient tires and oil change nice people
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February 2024 by Taylor Young
They missed something wrong with my car while suggesting unnecessary repairs. Techs are condescending and overly assertive. Read: Do not come here if you are a woman.
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February 2024 by Mark Levigne
Alvin and his team went above and beyond to attempt to get our car started without incurring a towing expense. When it was 99% sure it was indeed the starter they relayed this to us quickly so as to engage a towing service to move the vehicle to their shop before closing time. This was very considerate and assured us that once again our trust was well placed with Medina Firestone.
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February 2024 by Mary Findley
I have been dealing with some strange issues with my alignment-- this was the first shop to look at previous alignment reports and take the time to listen to me!
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January 2024 by Kelle Cloud
Great group of technicians and fast service
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January 2024 by Don Reaser
Fast and curtious.Did a good job.
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January 2024 by Jeff Worcester
Always fast, simple, and fair. Anything from patches to new tires, these guys are great to work with.
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December 2023 by Lisa Dreaden
Great service and fully met my expectations on two separate jobs. I was especially impressed with Corey -- he totally understands the importance of excellent customer service: professional, knowledgable and genuinely cares of about delivering a great customer experience.
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December 2023 by Frank Farrell Jr
Good staff, good service!
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December 2023 by Derwin Loverink
I want to say first that no one was rude to me, but they also just didn't seem to care. I dropped off in the morning for an 8:30 apt. and they said everything was in stock. I said I needed to pick up by 4 and they said no problem. I got there at 4 and was told that they were just finishing up the balancing and it would be about 20 minutes. I questioned the timing and was told the tire shipment had just gotten in. I said "I thought they were in stock?" They responded with "we did too." Okay, things happen. 45 minutes later I asked about it. He went to check. No news. more checks... 6:30 they came and asked if I wanted an alliagnment. No, I just need to go. More time to button things up. No apologies, or thanks for waiting, nothing. I wasn't rude at all, I just stayed matter of fact even though irritated. Then, the bill was much more than the quote, but I was so late, I just paid and left. I discovered they charged me for road hazzard when I never get it and wasn't even asked about it.
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December 2023 by Malik Randleman
I gave these gentleman a hard time when getting my transmission serviced, needless to say they exceeded my expectations. Great customer service ! I’ll be back every time I need my car serviced !
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November 2023 by Joe Hornak
I was given one price when I scheduled my appointment and then 2 days later once I came in the price was more than 3 times the price I was quoted. Won't be coming back anymore which is disappointing as I have always had great service.
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November 2023 by Foodreciews&more
Been working on my car for 7 plus hours and refuse to let me know what they're doing to the car. I've been hung up on multiple times and I've never had someone work on my car that long without letting me know the issues and once I know the issue what I've okayed for them to fix. Very unprofessional and rude.
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September 2023 by Jamie Banks
Stopped in late with tire issues/ questions. Bri stayed late and was very patient to make sure I was taken care of. Bri"s customer service, and knowledge was fantastic. Thank you Bri; your location earned a new customer tonight!
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August 2023 by Paul Clark
Went there to have rotors turnedThey tried to charge me 100$ to knock the rust off 2 rotorsJust say you don't want to do itNew rotors are way cheaper than that????Don't waste your time here
