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“Far and away, the best Dollar Tree I've ever been to. I am a semi handicapped senior citizen, and shopping isn't easy for me. In fact, this was only the 2nd time I was able to shop in a year. I would like to make a special mention of an employee named Aria. I was in the back of the store and asked her if there was a chair back there. She said there wasn't, but without any prompting, she went to the front of the store, got a chair out of the office and placed it near the front register for me. What a very thoughtful gesture! I went to the front twice and used it to take a break. She also helped put my bags back into the cart after checkout, and helped me take them to my car. I couldn't have finished my shopping without her. As she put my bags into my car, I offered her $5 for all her help, which she declined. What a wonderful help she was. That kind of exceptional customer service was so very appreciated. Aria is a credit to Dollar Tree, and she is the kind of employee who needs to be single out for her kindness and dedication. I would be remiss if I didn't also mention the young lady manning the register. She was kind and helpful as well.”
“Been there about 5 to 6 times in the last couple months.
I love their affordable to-go containers.
And have never come across such nice kind cashiers.
Always so friendly.
Even when lines are long.
Always smiling
I am amazed!
Great job owner and manager. Your staff is terrific.”
“The most organized Dollar Tree I have ever been to! So clean! My OCD is in heaven! They have all the things I was looking for, fun and new stuff! What a delight! I wish I lived closer...”
“Well stocked but larger on sale or coupon items go fast. Friendly helpful employees. Self checkout closed when I shopped. More coolers and freezers were added so more perishables are available.”
“I asked the young man at the cashier booth if he had cat litter there and he said I don't know. I don't work here. Just hoped on to help. I love when a community comes together to get it done. Way to go Mitchell”
“Why is it the people with gripes are the ones most likely to post a comment?
In this case, the Dollar Tree in Chardon is absolutely the best one I've ever shopped in. I stop there every time I go to visit my father.
Here's why:
+ The store is always clean. Unless restocking an item the aisles are clear and you don't have to navigate around empty boxes and messes on the floor. I don't have that usually shopping at Dollare Tree stores in my area.
+ The manager is always interacting positively with customers. He does not consider his only job is being a manager. He jumps into the role of cashier, stock person, and greeting customers whenever he's needed.
+There is ample stock on shelves even now when shortages are showing up here and there in big box stores. Stock is organized well with it easy to locate it by yourself. If you can't find something, the first employee you locate will not only direct you to the place in the store but has often volunteer to take a break from whatever they were doing to escort me there personally.
I can't say enough about this store. It is the best managed, best organized, cleanest, and most friendly Dollar Tree store I've ever shopped in. I highly recommend it, and for the above reason I always stop to shop when I go to visit my father in Chardon.”
“Carlina is an ABSOLUTE GODSEND and is extremely courteous and professional and helps me find the products I need every time I come in… Somebody give this woman a raise!!
If you see this thank you Carlina! Your level of customer service and professionalism is exceptional ?”
“What a wonderful location! Bob the cashier is such a kind, helpful, patient individual that really cares about the customers as well as the store there in Willoughby. I had never been to this location yet I will return due to Bobs amazing attitude.”
“Close to me. Empty boxes all around. Not enough employees here. Especially since it's the holiday season. Cashier was awesome. Very polite and friendly. Did not see any other employees. Around 11am Saturday morning. Employee 5 STARS! Store 3 STARS.”
“Had to buy some stuff to put a birthday present together and Tracey went above just cashing us out and blowing up balloons. She was very nice and very helpful. Thank you!”
“The 2 young cashiers that helped me last night were amazing!!! I was scrambling around last night getting things together for a birthday party….. they rocked and helping me get balloons ready with smiles on their face as these balloons are popping before we get them blown up they didn’t give up they were over and beyond to help me I live in Cleveland. I will probably guarantee drive the 30 minutes if I ever need Dollar General again just to see these young ladies. These girls deserve a high five.”
“This store is around the corner from the house. Friendly staff, usually quiet atmosphere-reflective of the neighborhood. This time they were out of paper towels, it seems to rotate since the coronavirus hit. Probably good idea to call ahead and see if the one of the main items you're after is there. Otherwise, good visit.”
“Awesome customer service !!! Extremely clean and welcoming !! I will drive out of the way to go here instead of nearest one !!?Great experience every time ?managment is kind friendly helpful !!! ? Thanks Angela and Cori and Pam for being so amazing !!✨??”
“I frequent this store. Every time I visit, the staff are pleasant. The line moves quickly. Most of the time, I am able to get everything I stopped in for. You can't beat the prices. Lately, some of the freezers have been broke down, so there are limited frozen products. I find they are typically organized, but during holiday season, it can be less so. I do not ever buy produce there. It never looks as good as the local market to me, so I just stick to the market.”
“For the most part, a Dollar Tree is a Dollar Tree. You know what you're in for.
The only variation you really get is how clean and organized the store is and how well it's staffed.
This particular location is about average on both fronts. We visited just after Christmas, so they seemed to be turning over seasonal merchandise. Otherwise, the stock was decent, if missing a few things I was hoping to find.
The store seemed to be staffed by two people, and there was a faitly long backup at the checkout. But that's also partly bad luck on my timing.
Overall, it's a perfectly passable discount store.”
“I've stopped at this location a total of 3 times previously. After my first time visiting this store, I wasn't impressed. The store was cluttered, merchandise was disorganized and not straightened on the shelves, and the cashiers were friendly...dutifully. I honestly dreaded ever having to stop there again.Today, I was shocked! The store has had a major overhaul! I was transported into a store that was clean, organized, uncluttered, clear aisles, and well stocked.There was one cashier, and an employee stocking merchandise. When the line started to get long, the employee stopped stocking merchandise to help ring up customers. That is a big change from my experience at a different Family Dollar location. Customer service matters!Although the store isn't finished with having the floors left to do, I can say there is a sense of pride in what I saw today. There is value in being a community store. Your customers deserve this change! Kudos!”
“Arrr, Dollar General be a fine port for any thrifty pirate lookin’ to stock their hold without emptyin’ the treasure chest! From snacks and household supplies to little trinkets and necessities, ye can find a bounty of useful loot all at fair prices. The aisles be tidy enough to navigate, and the crew be helpful, guidin’ ye to the best plunder. A reliable stop for any sailor on a budget or in need of quick provisions. Five parrots out of five! ????? — From a shrewd buccaneer always on the lookout for hidden treasure!”
“Even though things are cramped up in all the open areas of the store the store it's self is easy to find what I'm looking for and all the employees are very friendly”
“My go-to store for all my staples & snacks. The store is clean and organized, and the folks that work there are great people. I just wish they had a small produce section.”
“A great store I shop here almost every day. Friendly employees that will assist you with all your needs! They have just about anything you need from tools, toys, decorations, and plenty of food options! You would never expect to make a great dish like chicken teryaki stirfry or jambalaya.”
“Beware on what you buy from there. This goes for all Dollar Generals. Seems like corporate thinks this is ok. I will most likely continue to shop here since I'm broke but I'm a little disappointed at being scammed.”
“Every Saturday, Family Dollar offers a $5 off coupon on their already low prices !!!Check the weekly ad on your phone and you will find amazing prices on alot of your summer needs!!! The staff is also very polite and helpful too ?...”
“I will say that the store can appear disorganized, but I will also say that the employees are always so nice! Every time I walk in, I am greeted. Today, Barbara was extremely great at check-out and gave me a coupon that I didn't know about. Though the store may not be the most put together, you can find many things you need in a pinch, and you're bound to be helped by a nice employee.”
“Dollar General Concord is truly one of the best Dollar General stores out there! They are lucky to be in a larger than normal footprint, with wider aisles and a more relaxed, better shopping experience. Great employees complete the mix.”
“Dollar General is one of my favorite stores. The price is almost always right and they always have what you’re looking for. My store ( the store nearest me ) is always neat and clean. I have been into stores where the isles are a mess and you can’t find anything. The only reason I give them 4 out of 5 stars is because outside the store always has so much trash just laying around. Come on clean up people.”
“Friendliest cashier that I've " ever" interacted with, I think her name is .. Shonia! Smiling face, helpful, asked if we'd found everything ok? She also chimes in with me as I jokingly said something to my husband. Management.. please keep her as an employee. A person like her is an asset to your company.”
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“More organized and cleaner than most...easy to find what you need...friendly/polite female clerk...9 miles from my house but worth the trip...passed by 5 other DT stores...I will return”