DSW Designer Shoe Warehouse is a popular destination for shoe lovers seeking the latest designer brands and styles. The stores feature an impressive selection of over 25,000 pairs of shoes for men and women from top brands like Nike, Cole Haan, Sperry Top-Sider, Puma, and more. Beyond just shoes, customers can also find a variety of handbags, accessories, and kids' shoes. The shopping experience at DSW is generally positive, with a well-organized layout that makes it easy to browse. However, some customers have noted a lack of engagement from the staff, feeling that they are not always greeted or offered assistance. Despite this, the free DSW Rewards program provides perks and benefits to loyal customers. While the majority of reviews praise the wide selection and convenience of DSW, a few customers have had issues with the quality of some shoes, particularly online orders. In one instance, a customer received a pair of New Balance shoes that felt cheap and required the purchase of new insoles to improve comfort. Overall, DSW Designer Shoe Warehouse is a popular choice for those seeking a wide range of designer footwear and accessories, with a generally positive shopping experience, though some customers have noted room for improvement in customer service and product quality.
Staff member there (I wish I could remember her name) was so sweet and helpful for my exchange I needed done. She made sure all of my original discounts applied (even though their system was being very slow) and even gifted me an additional discount for the mishap. Great store!
October 2023
Customer service is beyond belief here. It’s how customer service should be.
June 2023
Friendly helpful staff. Received correct online order too.
