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9:30AM - 9:30PM
7335 Mentor Ave, Mentor
Shoe Stores
“This Marshall's store in particular has top notch customer service :) I had a rather unfortunate incident occur (no fault of my own or the stores) and after explaining my situation to Miss Deborah R and Gerard, I was shown kindness and understanding, which I very much appreciated. In addition, they were able to provide me with a solution that immediately resolved the issue. I'm so glad that there are still nice and kind people in the world and this store definitely has two really great people in their employ. Thank you again Deborah and Gerard!”
“The absolute kindest men working there! Thank you so much for all that you did for me today! I can not thank you enough for showing me kindness when you did not have too!”
11AM - 8PM
7850 Mentor Ave, Mentor
Shoe Stores
“We came in on Monday April 20 and girlie pop Riley (And I’m sorry if I spelled your name wrong hun) But she literally made me log into my Google account to leave this review. If I could give her 1000 stars, I literally would. Not only did we come in to such a happy and sweet person, but she helped us through and through and made sure we left with exactly what we wanted and needed.She went above and beyond and Explained everything about Doc Martin’s, when we knew nothing!! Thank you so much for helping my girlfriend with her first pair.Her smile hasn’t stopped and I WILL be coming back for those brown sandals. Thanks again hun ❤🫶🏾”
“The wonderful lady that was working there was full of knowledge and helped me out so much that I was in and out within 10 minutes. Great employees and great selection of footwear”
“I was going to get these great Nikes at JC Penney, but I didn't like the damn price. I wandered in to Famous Footwear across from the mall, and lo and behold, the same Nikes were there on the Clearance shelf! Happy girl🤗”
“Aubrey was extremely helpful, polite, and friendly. She immediately took in what my boyfriend and I were both wearing and what we were looking at and started adding clothes into our dressing rooms. I hate clothes shopping because I don’t know what will look nice or what I really like. Aubrey took that worry of mine away and set some great things in the dressing room on top of what I had picked out for myself.”
“Great selection of clothing, just a little sparce on 18 mo 2pc jammies for boys. The good news is that if available, they will order it in any size and ship it to your home, free. Staff is helpful amd pleasant.”
“I was able to find my size at this location after giving up , website read out of stock!! I was happy after calling this location, the staff was helpful and had great customer service! It was appreciated indeed!”
“Had bought some shoes for an event, they cut up my feet pretty bad and I came in with the shoes and I was given credit to use in the store for new shoes which was really appreciated! Thank you!”
“Took our special needs son show shopping last night. His leg braces make stylish shoes difficult to find sometimes. After 5 stores we decided to try JD Sport on the way out. Several pairs he loved instantly. The young man who works there and wears glasses, I wish I got his name, was quick to go get the shoe and help us try them on. After a out 7 pairs of shoes that didn't work he began to patiently make suggestions of what may be wider to fit his brace. After nothing working out we left and came back 3 times. Same boy same patient behavior. This guy is maybe 19 or 20 we tried on 20 pairs of shoes never frustrated never annoyed always patiently waiting to help. We finally as they were closing ran back and got a pair that worked. Our son was floating on the way out so happy. I was extremely impressed with the employee and his attitude toward customer service. We will be looking for shoes there again because of him.”
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“I am not a runner and Doug made me feel welcome and understood. I explained that I needed shoes for a lot of walking at Disney and that after wearing my current long distance shoes (Brooks Ghost 17 and others) my feet felt awful. After less than 10 minutes he had narrowed my search down. I picked my favorites and he ordered them in 2 sizes so I could try both. I walked over 15000 steps in my new Brooks Glycerin 23 GTSs at Cedar Point yesterday and I had NO pain. Thank you!!”