Enterprise Rent-A-Car

Car Rental
Hours: Enterprise Rent-A-Car offers a quick and easy process to rent a car with thousands of airport and Mentor locations. Many customers report that everyone was very nice and willing to help, providing exceptional customer service in the end. The booking is easy online or through the app, and getting the car is often simple, even if an upgrade is required. The return process is also described as easy peasy. The shuttle service receives an A+ from those who have used it. However, some inconsistencies are noted. Customers sometimes do not receive the specific vehicle class they reserved, occasionally getting an intermediate instead of a full-size. Some vehicles have had issues, such as a lack of heat or a strong odor. A deposit requirement is not always clearly communicated upfront, though it is refunded. While the staff is generally helpful, policy explanations regarding fuel levels can initially frustrate customers. Overall, it is considered a great place to do business with for a reliable rental, backed by a long standard of care, though the location can improve in vehicle preparation and consistency.

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1. Mentor, Ohio