-
February 2024 by Michael Schmitt
Jordan did an amazing job on our annual maintenance. Called when he was on the way and listened thoroughly to the one small concern I had noticed on our generator. Called me back soon after he arrived and let me know he had figured out the small issue and corrected it. Appreciated a suggestion he made, which I had forgot to bring up with him. It really showed his attention to detail on each job he performs. Thoroughly impressed all around and will continue to use Generator One for our maintenance needs.
-
January 2024 by Karen Westbrook
They were out quickly as promised and resolved issue that had occured.Service person extremely plesant.
-
December 2023 by David Hahn
Easy scheduling and communication is excellent.
-
November 2023 by Bruce Stege
We were not happy with the service from this company. When they connected the generator to our house system they wired something wrong which caused a number of electrical problems, power in the garage malfunctioned, a desktop computer died, the clothes dryer would not heat, the oven and range died. They did send a guy to fix the connection so only the battery backup to the computer and the oven and range were gone. Everything else came back. When we informed them that these two things were no longer functioning they basically said it was our problem. So they destroyed a $2600 induction range and the customer service guy said "you should buy better appliances". We recommend that you use anybody but these guys. The installation crew was not competent and their customer service is useless. I would give them zero stars if I could.So apparently you break our range/oven and we are responsible for paying for the guy that comes in and tells us what is wrong with it?
-
November 2023 by Cynthia Ogden
They are prompt and easy to work with. Efficient. However, their answering service does not pass messages to them. You have to keep calling until you reach someone in the office.
-
October 2023 by Ralph Fesemyer
Our technician today was on-time, efficient and friendly. He pointed out that the original installer had failed a flexible gas coupler hose. Other than that he changed the oil and verified our generator is in great condition. Highly recommend Generator One for all your generator needs.
-
October 2023 by Frank
Matt's install crew was very friendly and professional. Matt explained every detail of the process and the generator. I'm impressed with their attention to detail and appearance of the installation. Our generator looks great and the gas and power hook ups all look great.The installation went perfectly.The follow up communications from the service department regarding setting up monitoring and explaining the support was also friendly and professional. Derek was a great help answering questions and supplying information anytime I contacted him.Every interaction I've had with this company has been very positive.I'd recommend them to anyone looking for a generator or services on one.
-
October 2023 by Jamey Haddad
The gentleman who showed up was courteous, professional, seem to know exactly what he needed to do. Everything I was hoping for!!And if my generator runs great till the next year, I’ll even be happier.!!
-
October 2023 by Jerry Keith
Good experience with Generator One. Pat did a good job with the sale and pricing. Matt, Dylan, and Tyler did a great job with the install, no problems or delays, finished mid afternoon with minimal power down time. Would highly recommend this company and crew.
-
October 2023 by Bryon Moore
Installation crew was excellent. They were very professional and knowledgeable. They did a great job and it looks great!
-
September 2023 by Ted Dellas
Great product, installation went perfectly, saved our "bacon" after the last storm as the power was out for two days ... but we were not ...
-
August 2023 by Paul Grooff
I am updating this review on 8/29/23. I finally experienced the moment for which you purchase a generator. The power went out for 4 days after a storm knocked out power to the whole area. My elderly mother staying at my home didn't even realize that the power had failed while we were traveling for a couple days bringing kids off to college. I have decided that the hassle of the generator maintenance is well worth it.I had previously left some criticism of this company when they were slow to respond to a maintenance issue. I have had some issues with the generator since we purchased it, although Generator One is adept at managing them. Please be aware that with a whole home generator, there are load shedding modules that can cause issues of their own. For instance if a module fails, whatever is attached to that module will stop functioning (like an air conditioner compressor).That said, the level of service required is manageable when compared to the benefit of living "normally" with a fully operational home while everyone else in your neighborhood is suffering and scrambling without power. Thank you Generator One.
-
August 2023 by John Stork
Installation fine, crew friendly, competent, cleaned up after themselves. Just done, haven’t needed yet, so long term review will need to wait.
-
August 2023 by Jim Owen
Josh arrived on time and got to work immediately. He solved the wifi issue easily. He explained the maintenance process along the way. He ran tests and told me ever was looking good. He cleaned the unit up real nice and got rid of the ants that were making a home. Overall, top notch service.
-
June 2023 by Tomi Portale
We just had our whole house generator installed today by Generator One. We had 4 of the nicest most polite young men here doing the job and they were GREAT. I would highly recommend this company to everyone and hope everyone is as lucky as us with the crew we had. Joe and Tomi Portale.
