-
March 2024 by Lauren Schumacher
We needed a new rental and Barbara went above and beyond to provide amazing customer service to us. She stayed past closing to make sure we wouldn’t be stranded over the weekend and she was so kind and helpful. She even found out the cost of replacing the rental for me ahead of time, so that I wouldn’t be surprised on arrival. She is such a kind and amazing person and a stellar employee!
-
March 2024 by Waylon Westfall
Workers here are lazy and unhelpful. Required me to make calls and wait on hold for a hour instead of helping me in instore. If you’re looking to waste your time and pay for it, this is your place.
-
March 2024 by Mohamed Oumalk
very professional
-
March 2024 by Tora Williams
Best customer service ❗️
-
February 2024 by Joe Mecozzi
Pick up and return processes were easy and quick. The car was in great condition, extremely clean both inside and out, with low miles. It performed well on snowy roads. Thank you Barbara and staff for a great rental experience!
-
January 2024 by Michael&Vanessa Apicello
Update: Hertz refunded $250 of this. Then we contacted our insurance, who coordinated the rental, and they refunded us the full amount. Original: FRAUD!!!! They just hit our bank on 12/23 for $371 when we haven’t rented from them since June. Any company submitting 6 month old ancillary fees the last week of the month is obviously incompetent and suspect.
-
December 2023 by Maxwell Salinger
Amazing service, particularly front Ty! She was friendly, helpful and very professional. I rent from Hertz at least 20 times a year, and I’ll definitely be back to this location.
-
December 2023 by Michael Apicello
They stole 371.00 dollars from me for fraudulent charges. They waited 6 months to charge my card until right before Christmas. When I got the local office on the phone a team member so identified as Ty lied on the phone and pretended to be the manager. I will be reporting them to corporate and the Consumer Protection Bureau.
-
December 2023 by Shanon Sterringer
I too would give zero stars if possible. Worst car rental experience. I will never use Hertz again.
-
August 2023 by Tiffany Tolbert
Great experience. Fast service on drop off and pick up. Barbara, Ty and Ronnetta were very professional and friendly. This is my new fav cleveland location.
-
August 2023 by Gayle Riess
We arrived to pick up our rental at 5:55 pm when they close at 6 pm. We were delayed due to unavoidable circumstances and we’re concerned about arriving at closing time. To our surprise we were greeted by Barbara who was more than happy to help. She was pleasant and personable and not bothered at all by our late arrival! We received a beautiful clean car. Would highly recommend this hertz and ask for Barbara! She has great customer service skills! Will definitely rent from them again! Thank you Barbara for the great service!
-
July 2023 by Kirsten Smith
The women who work here are always friendly and accommodating! Our cars are clean, and the best value we found when looking to rent!Ty helped us today, she was professional, helpful, and friendly!
-
May 2023 by Alexey B
Great car, great service. some of the people in the reviews here are overdramatic and complaining over things clearly stated on Hertz’ website. They try their best to get you a vehicle but it’s not guaranteed. Special mention to Ronette who was so nice!
-
January 2023 by John Wardlaw
Outstanding Hertz location with customer satisfaction a priority!I continue to use this location due to that fact Barbara is unbelievable with customer service and making everything perfect for your ride ??
-
January 2023 by Lacey Krizman
Will rent from Hertz forever. They take care of you and are very welcoming. Barbara and Ronetta have taken care of us twice now.
