Litehouse Pools & Spas is highly praised for its helpful and knowledgeable staff. Customers appreciate the friendly advice from staff members like Dan, who provided neighborly guidance on winterizing pools without trying to sell products. Matthew is recognized for his expert help in turning a green pool clear with the right products. Shannon in the service department is commended for her excellent customer service, working diligently to resolve issues with a hot tub cover and ensuring customer satisfaction despite warranty challenges. The business is noted for its good service, solid communication, and willingness to assist customers in difficult situations. Customers also acknowledge the impact of recent weather and factory issues on prices, but overall, the team’s helpfulness and expertise stand out.
Out of the 3 workers only 1 seemed to know anything and he was busy with a hot tub sale so we had to wait a very long time to check out. We did choose all our own product so we didn't need any help. Not the normal at Mentor.
November 2024
The staff here makes for a great experience. They are very knowledgeable about their products and how to use them. They have helped me during my hot tub journey and i am very glad i stopped in that very first time
August 2024
Very good service and helpful expert advice. Matthew knows what he’s doing. He helped me get my pool from green and then cloudy to crystal clear with the right products and guidance. I would refer anyone to Matthew for help!
