The Great Escape Mentor is a trusted business known for its helpful staff and quality service. Customers appreciate the friendly and knowledgeable team members, such as Dave and Patrick, who provide thorough water tests and honest advice. Unlike other pool stores, they ensure customers do not buy unnecessary chemicals, offering fair prices and great deals, like on a whisky barrel table. The store is also praised for its efficient installation team, who work seamlessly and quickly, demonstrating impressive teamwork. Customers who have needed assistance with pumps and filters found the staff to be very helpful and reliable. While some mention minor challenges in scheduling, overall, the experience at The Great Escape Mentor is positive, making it a go-to place for pool supplies, water testing, and outdoor furniture. The staff's honesty, efficiency, and friendly approach make it a dependable choice for pool and outdoor needs.
Dave is the best! Always helpful. 3 years and the pool still looks great!
August 2026
I had a great customer service experience with Dave from the mentor location. Dave was able to help me with an issue that others had failed! Thank you Dave !!
August 2026
Great experience shopping at this store. Patrick was very helpful when I needed advice for cleaning my pool. 10/10 would recommend shopping here if you need anything for pools or spas. I will be shopping here again!
