Litehouse Pools & Spas is highly praised for its helpful and knowledgeable staff. Customers appreciate the friendly advice from staff members like Dan, who provided neighborly guidance on winterizing pools without trying to sell products. Matthew is recognized for his expert help in turning a green pool clear with the right products. Shannon in the service department is commended for her excellent customer service, working diligently to resolve issues with a hot tub cover and ensuring customer satisfaction despite warranty challenges. The business is noted for its good service, solid communication, and willingness to assist customers in difficult situations. Customers also acknowledge the impact of recent weather and factory issues on prices, but overall, the team’s helpfulness and expertise stand out.
Great group of highly knowledgeable people. Once you meet them they’ll become your pool family. Go see Adam and tell him the Caraffa’s sent you. You will not be disappointed!
July 2026
Love the new latter it makes its easy to get in and out of the swimming pool.
June 2025
Out of the 3 workers only 1 seemed to know anything and he was busy with a hot tub sale so we had to wait a very long time to check out. We did choose all our own product so we didn't need any help. Not the normal at Mentor.
