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October 2024 by Brian Keller
I called Sunday in a pickle while closing my pool for the winter. I believe the man’s name was Dan who helped me. He could tell I needed help and didn’t try to sell me anything but gave me neighborly advice as to what could be my issue. I’m very thankful I called and will be shopping here exclusively for my pool supplies going forward.
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August 2024 by Terry Marcum
Very good service and helpful expert advice. Matthew knows what he’s doing. He helped me get my pool from green and then cloudy to crystal clear with the right products and guidance.
I would refer anyone to Matthew for help!
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August 2024 by awesome gacha girl
Very helpful staff. They explain everything. Great selection of pool supplies
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July 2024 by I3adD
A nice guy named Brian helped me out with the chemical troubles I had. Would recommend for new pool owners.
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July 2024 by Brent Moore
The gentleman was very informative and friendly
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July 2024 by Jackie Schied
Can't get my water tested. Had my water tested last month. I was told there was a problem. I'm told to use a product to fix it and cone back every 3 days to keep checking and take the next steps. I come back and they are unable to test the water because they don't have supplies for the machine. So I go to different chain and get it tested and bring back the results. I'm told keep doing what I am doing and bring back a sample but check to make sure they are able. I ask yesterday and am told they are back up and running. Today I bring a sample and they can't do it. Now the system is down. How am I supposed to trust someone to help me manage this if they cannot even test the water. Something basic for a pool. Guess I need to find somewhere else.
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July 2024 by Dustin Paterniti
Shannon in the service department was terrific to work with. I ordered a replacement Hot Tub cover over a year ago and it had some issues, but was roughly 15-20 days out of warranty. She worked with the vendor for months to get it covered under warranty and ultimately they denied it, however Shannon made it right for me and took care of the cost. Great customer service and solid communication. THANK YOU SHANNON!
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August 2023 by Miles McLean
Always helpful but talking and realizing why prices are crazy was an eye opener, factories were damaged from explosion or weather. This weather is terrible for pool owners.
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July 2023 by Martin M.
3 weeks after the pool was installed, I had a liner hole and leak. The liner is under warranty. Litehouse still wants to charge $800 to install. Not what a warranty should be. This is purely a liner issue and not an install issue since 3 1/2 weeks has gone by. This is a perfect example of sell and be done. Horrible customer service and lack of loyalty. Stear clear!
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June 2023 by Matt V
People there are actually good people, but the company makes it so only their products work for their filters ect. I’ve been told every week for the last 3 weeks my filter would be in next week. Company is offering no solutions to this dilemma. Again the people are fine but the company is terrible. BUYER BEWARE if you’re making a purchase here.
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May 2023 by Cathy Litwin
Fair enough that they don't install in-ground pools in my area, but Jeff krise was so dismissive, bordering on rude, that once I DO find someone to build a pool, I will drown in it before ever using any litehouse location or product to maintain it.
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December 2022 by Cathleen Simunich
Ordered a tree and picked it up the next day..great Christmas tree!!!
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November 2022 by Angela Winter
Got our Christmas tree. Mathew answered all our questions. Good service
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November 2022 by Karen Engell
If you have an in ground pool they don't have much too offer.
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October 2022 by judy Snitcher
We bought a above ground pool from them 21 days ago, at the time we were told it was in stock and we would hear from them on delivery in 3-4 days. Last week I finally got someone to answer the phone after trying for a week( was told they had phone issues). Spoke to them about why I hadn't heard from them and wasn't given the answer I was looking for. Was told the pool was indeed in stock but the pump was on back order!!!! Isn't the pump part of my purchase? Yes it is. I still haven't heard back from them, and guess they are having phone problems again because no one answers....
