Staples in Mentor, OH serves the community of small businesses, entrepreneurs, remote workers, parents, teachers, and students. It provides essential printing, shipping, technology, travel, and recycling services along with products for working and learning. The store offers great discounts for recycling and points earned on purchases, which helps when buying office supplies and replacement ink. The printing department receives particular praise for exceptional customer service during stressful and important moments. Associates are noted for going above and beyond, demonstrating graciousness, patience, and technical know-how. They help with urgent orders like missing pet flyers and funeral programs, ensuring items are done on time and perfectly. Customers report wonderful results better than expected, with very reasonable prices and wonderful treatment from the employees. This dedicated service corrects issues and creates a lasting positive impact, making customers feel assisted, impressed, and grateful. Many state they will continue to be return customers because of this helpful and capable team.
Don’t expect personal attention. If you ask, no problem. The cashier, Katie at the Mentor store, is ALWAYS helpful. I am thrilled when I see her at the register!
January 2025
I stopped to get a couple of ink cartridges. Asked if their price was higher than Best Buy. He said likely not. Returned next day and told him he owed me $10 plus tax. THEN he checked on line. Bad policy. Unnecessary.
October 2024
Easy access for items for the home office or school.
