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August 2025 by Ava Cudo
I had a package to ship and the 2 clerks working didn’t acknowledge me when I entered the building because they were having their own private conversation. After about 20 seconds the young lady finally motioned me over, no hello, no asking what I needed. During the quick drop off there was no eye contact and the two clerks continued their own conversation. It was awkward. Management should review customer service expectations with staff because this was unprofessional.
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July 2025 by Bill Rhoten
Web site and automated system tells me to wait for my medical supplies till 7pm, if I don't receive package call back tomorrow or check site. 7 days is way too long to wait for my supplies, NOT HAPPY!
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May 2025 by Gina Rugala Lowrie
Very fast service.
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May 2025 by Dionne Lawrence
Very good service ! I’ve never had or experienced any problems or issues with this company and they have wonderful customer service support!
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March 2025 by Steven W
Whoever that kid is who works here makes this store by far the best store to drop off an Amazon package at. There really is no point to go to any other UPS store or drop off point. Wander into this store with your package with a stupid expression on your face, and you will be taken care of extremely well!
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March 2025 by Jill S.
I really dislike the fact that everywhere you go has self service options. The employees really enforce that if you have Amazon returns, you do them yourself. Self service is an option not a must, period! If there’s an excessively long line and I don’t want to wait okay, I will ring myself out for an Amazon return. If I just walked in, am the only one in the store PLEASE do not tell me to ring my own Amazon returns out when I have multiple. I just got off of a 10 hour shift and there is no one in your line. You can earn your paycheck too. I already earned mine. You have no idea how busy my work day was or how long it was. What I know is that I am in your place of employment and there is no one in your line. Please do your job. Don’t make me do your job too.
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February 2025 by Ange Beck
Everyone was super friendly
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January 2025 by Brooke Walker
The clerk was so helpful and kind with all my Amazon returns. I think her name tag said Cain. Thanks for the excellent service!
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August 2024 by Kris
Store closed early bad hours lackluster support.
For people paid to do the absolute least amount of work with minimal amount of stress they close awfully early have zero flexibility for those with more demanding jobs.
UPS loses my business because of operations like this and it should absolutely lose yours as well
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August 2024 by Rome Business
Excellent customer service by the team. Especially by Maddy, she was awesome in helping us sending goods internationally.
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August 2024 by Sandi Quinif
Friendly and helpful staff
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August 2024 by bill janda
Staff very friendly and helpful, store is clean, packing supplies in stock and readily available, self checkout is an option, this store is outstanding :)
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July 2024 by April Brager
This store will now nickel and dime you for Amazon returns. They will not allow machine to print out labels, so if you didn't do that at home and tape it to the box, they will charge you 1.50 to do it for you.....eventhough they have a contract with Amazon to partner with as a designated Amazon return site. Find another store that won't gouge customers for Amazon UPS returns!! Oh, but they will allow the their machine to print out fancy sticky drop-off receipts for free. Stupid!!
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June 2024 by Steve Mills
Very helpful and knowledgeable.
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June 2024 by Debbie Vrhovnik
On every visit I am pleasantly greeted by the employees.
Service is always quick. Even with multiple customers wait time is always less than 5 minutes.
