Kohl's offers a wide selection of fashion, footwear, beauty products, and home decor, all designed to fit various budgets and styles. Customers can enjoy savings through sales and Kohl's Cash, with convenient options like hassle-free returns and free store pickup. The store, including the Middletown location, is generally well stocked and organized, making shopping easier. Staff members are often helpful and friendly, assisting with finding products, checking out, and providing discounts. Some reviews mention great service and quick shopping experiences, with associates going out of their way to help customers save money. However, there are concerns about inconsistent customer service, which has been described as poor for years, and sometimes a lack of staff on the sales floor. Overall, Kohl's is known for its variety, savings, and community involvement through Kohl's Cares, creating an environment where both customers and employees can feel included.
