Fragrance Outlet is a business that offers a wide selection of fragrances, including the newest scents, discontinued items, and hard-to-find perfumes. Customers appreciate the helpful and knowledgeable staff, with many reviews highlighting exceptional service from employees such as Darius, Ashley, and Fred. These staff members are friendly, attentive, and go out of their way to assist customers in finding the perfect scent or making recommendations. Visitors often come in unsure of what they want and leave satisfied after being shown many options and receiving personalized guidance. The store’s customer service is frequently praised for its friendliness and willingness to help, creating a positive shopping experience.
However, some customers have expressed concerns about the store’s return policy. One reviewer mentioned that although the staff was very helpful and accommodating when returning a product, the policy restricts refunds for unopened items and only allows exchanges. This can be disappointing, especially for those with allergies or sensitivities, as in one case where a fragrance triggered asthma, and a refund was not initially offered. Despite this, the store’s management has shown willingness to resolve issues, providing full refunds when contacted directly.
Overall, Fragrance Outlet is known for its good selection, helpful staff, and friendly service, though potential buyers should be aware of the return policy restrictions.
Leiandra was amazing!!! Extremely kind & professional.
May 2026
I stopped in here just to check on a scent, and left with two new scents I loved. The customer service was quite frankly, outstanding, I asked her name but I was too enthralled in the conversation to remember. But it started with an A, and she was fabulous. I picked up Roman Prestige and Born to be Great. Feelin them both!
May 2026
I had a superb experience there and Luke is an absolute professional, give that man a raise! I went in there just to brows around and walked out with 2 fragrances that will set me apart from anyone else in the room. I'm so glad for his help.
