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March 2024 by Neem Taleb
Very good customer service
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February 2024 by Pat Strang
Fantastic service. Ashley was very helpful and very knowledgeable when I was asking for recommendations. I came in looking for a specific bottle but ended up going in a different direction after some great recommendations from Ashley. I will certainly be back in the future.
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December 2023 by Brad Frasher
I wouldn’t recommend purchasing from here. Terrible customer service
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October 2023 by Piyush Ohri
Decent collection.Didn't feel price effective either so just average.
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August 2023 by Kenan Alibegovic
Fair selection of both the newest fragrances and some actual discontinued (Acqua Di Gio Profumo) and harder to find (Dior Intense 2011) fragrances! My fragrances clerk also seemed fairly knowledgeable with rarer fragrances while I chatted with him, so I'd say you're in good hands here!
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July 2023 by Amora Higgins
I am so mad right now. I give 2 stars because the staff was amazing to me. I mean they were all wonderful.But… I ended up spending $90 on 2 perfumes (one was marked $65, the other $90 but with the sale i only paid 90) When I got home i looked up some of the other scents i was considering to find that the same perfumes i bought were $40 and $10 on amazon. Complete waste of money and got scammed :(Of course the policy is no refunds only swapping things out and it has to be unopened?!?!Definitely look up to price compare before buying anything from here. I also saw another review say they have fakes of some scents.Will definitely not shop here again.
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July 2023 by Morgan D
Fred was a fantastic salesperson; he's so knowledgeable and helpful when looking for a new signature scent. His service was excellent. Definitely ask for Fred!
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July 2023 by K. Thompson
Great selection and service. I purchased three new colognes. Two are by Lomani.
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July 2023 by James Richardson
They wouldn't answer their phone, after "5" different times. I'm "35 miles away" called the business next to them to try to contact the Fragrance Outlet. They helped me" Drove to the outlet .... The Perfume price was so high I couldn't believe it ($117.00)
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May 2023 by Bryan Whitaker
The young man helped me so much , I've been complimented all week. Thank you for your time
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April 2023 by Finley, S
You would think prices would be lower than other places and what I found out is they are actually higher and for an outlet store this is ridiculous. Do yourself a favor and use google to price compare. I learned the hard way but it’s a lesson learned and i wont be going back. The female who took care of us wasn’t very friendly which at that point i should of just walked out before being price gouged!! Return policy needs work also especially if it involves returning unopened items.
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March 2023 by Russell Johnson
Great prices. Awesome place. Staff so very friendly.
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January 2023 by Sandra Maynes
Please read the whole review, including the addendum attached....I am only giving this business a 1 star because their staffs customer service was awesome...it isn't their fault the return policy stinks. I have fragrance/Allergy induced asthma. We received a sample of the fragrance we purchased and my husband used it first, only to find out I wouldn't be able to tolerate it. That's when I found out that you can not get a refund, but can only trade for something else. I do not understand an unopened/sealed purchase that can not be returned for refund. If I had known the return policy was so poor, I wouldn't be having to write this post. I will not shop here again. I will go back to Macy's and Kohl's...it will be worth a couple more dollars for the quality of care and products they give their customers. I am not sure, but I believe it's a knock off....why could I tolerate one from Macy's and not the same from here???BUYER BEWARE! Very disappointed.And to add insult to injury, I get a form response from them thru another review site that says we will address it with all who apply and hope you give us another chanceReally! They obviously did not read the review!Ok...I need to edit this review as promised. I was contacted by management and told that even though it's against their return policy, that I could return the merchandise for full credit back to me. I went back into the store, was greeted, was given full credit back to me (not an in-store credit) as promised with no problem. The excellent customer service Fragrance Outlet gives, goes far past the store staff. Thank you!
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January 2023 by Athena Walsh
Kinda pricey but the selection is great and the workers are quick to show you new smells which I like.
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January 2023 by Jason Newlin
Ask for Fred, guy knows his stuff. Great selection of good quality scents.