Kroger Pharmacy in Monroe, OH is a pharmacy that offers a range of health services, including prescription refills, medication management, and clinical services. The staff, particularly the pharmacists, are dedicated to helping customers lead healthier lives by providing vaccinations such as flu shots, shingles, measles, and Tdap, along with advice on health topics. Customers appreciate the convenience of online tools for prescription transfers and refills, making medication management easy and quick. However, recent experiences have shown some decline in customer service. One customer noted that the staff, especially the head pharmacist, can sometimes be rude or snappy, which has affected their overall impression of the store. Another long-time customer expressed disappointment in the lack of friendliness and the absence of a welcoming atmosphere, feeling that the store has lost its friendly, family-like vibe, which they attribute to poor management. Despite these issues, many customers still praise specific staff members, like Brad, for being helpful, kind, and caring, highlighting the positive side of the staff's dedication. Overall, Kroger Pharmacy in Monroe continues to provide essential health services with caring pharmacists, but recent management and staff attitude concerns have impacted the customer experience. Customers value the helpfulness of the team, especially those like Brad, but hope for improvements in store atmosphere and customer interactions.
Brad and his team are always very helpful and go out it their way to make sure you are confident in dosage and intervals. You don’t find the level of care often these days.
May 2023
Wow, what a difference a switch can make!We just started using this pharmacy, and they've been nothing but AMAZING!Every time I've called, or visit they are helpful, kind, caring, pleasant and efficient.I am so appreciative of the staff here.
July 2022
I was calling in prescriptions for a patient and the pharmacist, Brad, was as kind as ever. Ive never spoken to a pharmacy where the staff was so pleasant. Highly highly recommend. TY!
