G. R. Smith Hardware is a highly regarded store known for its exceptional customer service and knowledgeable staff. Customers appreciate the courteous approach of the associates, who are eager to assist without trying to upsell products. Many have noted that the staff promptly greets them upon entering, often walking them directly to the items they need. The store is praised for its wide selection of products, often at better prices than larger competitors like Lowe's. First-time visitors frequently remark on the welcoming atmosphere, with staff members actively checking in to offer help. The store even provides unique experiences, such as prompting customers to take pictures with a Sasquatch statue. Reviews highlight the helpfulness of the team, including their willingness to issue refunds when necessary. G. R. Smith Hardware is recognized as the go-to place for hardware needs, with many stating they see no reason to shop anywhere else. Overall, the combination of a well-stocked inventory and attentive service makes this store a standout choice for local customers.
These folks are the best in customer service! There is no walking around searching for what you need; they walk you to it! Just great people, friendly, kind, and they value you and care about you as a customer!
August 2024
Very helpful staff to find what you want quickly. Often prices are better than Lowe's or others. Just had keys made at Lowe's at double the $ at smith's & had to go back even because it was done incorrectly. Try GR Smith's 1st.
June 2024
GR Smith is the best hardware in town. They have the stuff you need! They offer great service with someone meeting you soon after you get in the door to help you. Try hey have the UPS pickup there for you Amazon returns.
