Victra is a Verizon Authorized Retailer in Napoleon, OH that strives to create the best possible experience. The store offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Reviews consistently highlight a very helpful, knowledgeable, and dedicated staff. Customers report that the sales people are extremely patient and want them to be satisfied. They are described as going above and beyond to provide the best deals and information, ensuring a smooth process from start to finish with no unexpected surprises. Multiple customers note that the agents made buying a new phone easy, affordable, and painless, even after a bad experience at a different location. The staff are commended for being trustworthy, honest, and for truly caring about the client. The store consultants and managers work as a great team, taking care of multiple customers efficiently. The mission to connect technology to life in a trustworthy way is reflected in these positive customer experiences.
Dawson was very helpful in getting me a replacement iPhone after my old one started glitching out. Also got an iPad on a special that Verizon was running. 5 stars!
May 2025
The sales person was extremely patient and helpful. He wanted me to be satisfied. I had to return for a bit of extra help. He quickly solved the problem and explained what I could do if it came up again.
April 2024
We were extremely impressed with both agents at this store. Josiah you were amazing and you truly are an asset to the company. You and Brendon make a great team. 5 star rating in our book.
