Victra is a Verizon Authorized Retailer in Napoleon, OH that strives to create the best possible experience. The store offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Reviews consistently highlight a very helpful, knowledgeable, and dedicated staff. Customers report that the sales people are extremely patient and want them to be satisfied. They are described as going above and beyond to provide the best deals and information, ensuring a smooth process from start to finish with no unexpected surprises. Multiple customers note that the agents made buying a new phone easy, affordable, and painless, even after a bad experience at a different location. The staff are commended for being trustworthy, honest, and for truly caring about the client. The store consultants and managers work as a great team, taking care of multiple customers efficiently. The mission to connect technology to life in a trustworthy way is reflected in these positive customer experiences.
Had several issues or problems which took several hours to resolve in order to switch my service over from Cricket to Verizon. The store tech, Dauson, patiently worked to finally resolve most issues.
March 2026
Good experience, Napoleon Verizon store is the only place I go. Byron was the sales associate and did a fantastic job, helping me with my new phone. Byron should get associate of the month.
March 2026
Byron went over and above expectations to help my daughter and I. He also handled difficult customers that came in while we were there with respect and patience. He was working alone and multitasked seamlessly between customers. We all felt heard and our needs were meet.
