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April 2024 by Matthew Adamson
These guys are awesome
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April 2024 by Chuck Casey
I ordered a Genesis SX-335 grill but when it was delivered the WeberConnect module did not work. I called the store and one of the associates, Justin Bell, came to my house and spent significant time troubleshooting the problem. He determined that the module was defective and, instead of simply replacing the module, ordered a complete new grill. Justin then took personal responsibility to assemble the grill himself. After the new grill was delivered, he followed up by calling me to ensure that everything worked correctly. That is the kind of service you do not frequently see and should be highly commended. Thanks Justin.
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March 2024 by S Cornet
Always friendly and helpful people??
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January 2024 by David Foster
Alway customer focused. They always have what I need most of the time.
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December 2023 by Brian Workman
I visit a couple times a week. It's a great place ifnyou need a thing or two but the prices prohibit me from doing any real shopping.
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November 2023 by Carlos Garcia
We are lucky to have this place in New Albany.The staff is awesome. Energetic, knowledgeable, friendly, and really willing to help.Any time I need something for the home I like to give them the chance.
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October 2023 by David Garlikov
I called the store on the phone and was surprised that a human being answered. The person that I talked with was very pleasant. When I told him exactly what I needed he immediately started looking for it. He told me that he has a larger piece but would be happy to cut it to the size that I needed. I had been trying to find a 1/4” plexiglass sheet. The big box stores said that they had it, but in full size sheets. I found one big blue store that said he could cut it to my size. However, it was more expensive than I thought it would be. The price at ACE Hardware in New Albany was about half the price that I had been quoted at the big stores. The piece was already at the front desk when I arrived and it was ready for cutting. The associate cut it for me perfectly and I even was able to pay with Apple Pay. While waiting for the piece to be cut, I scoped out some other parts of the store. It seemed to me that they have just about anything the big box stores have but in much smaller quantities. They do have one thing that the big guys don’t have. SERVICE! It is worth the drive time to shop at this store.
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October 2023 by Saqib Sabir
Love this place, the team here have always been friendly and welcoming. I usually have a particular need or something to find and I’ve always found someone to help me, walk me through the options and find me something that works. They are a great local resource and I would highly recommend them.
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October 2023 by The AV Guy
For years I've know that Ace Hardware is the place to go for specialty hardware. I saw this store while driving around New Albany. When I needed some hardware for the project I'm here for I remembered this store. The staff was great and they had what I needed in stock.
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October 2023 by Laura F.
This is my go to hardware store. You are greeted with a sincere smile and a friendly hello every time. Prices are reasonable. They usually have anything that I might need to fix and everyday situation. Tools, bolts, trash canes, paint, light bulbs, garden supplies, bird feed, and everything BBQ. PS: tThey are dog friendly. Even offer the doggos biscuits!
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September 2023 by TG Garver
Not happy at all with my local Ace. Showed up at 5:58 to grab a box of finish nails and they were already locked up. I knocked on the door and was told they closed at 6, in 2 mins. Now I have to drive to Home Depot in the middle of a project at home for a box of finish nails when they could of let me in and I would of been gone before they even really should of closed. Mgmt, that’s not good.
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September 2023 by Mckenzie Brooke
Terry, from this location, is AWESOME! He spent a good 5-10 minutes just talking to us and helping us find some screws for our table. He was very kind, friendly and genuinely very helpful! We got to create a little bond and we will definitely will be back at this location, in the future!
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August 2023 by Chase Ruhlen
Austin was super helpful. Came in to purchase semi transparent concrete stain, but the system had so no way to look it up. He was willing to override the system to try to mix the color I wanted. It ended up not working but appreciated him trying.Grant could use some time away from his phone. Was pretty dismissive of my asking about looking up colors for the stain (it’s a specialty product) and stood in front of him for a minute while he stared at his phone.
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August 2023 by Cathy Scott
Very clean with extremely helpful staff. Carried the tiny screws I needed for my mobility scooter fob and even put them in for me.
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August 2023 by Vee Hottle
Store is nice, merchandise is nice but prices are ridiculously high.
