New Albany Ace Hardware is a local family owned independent hardware store and a proud member of the Ace Hardware cooperative. It is a warm and friendly place for customers to shop and an asset to the community, offering free coffee and popcorn and being dog friendly. Reviews consistently highlight the excellent customer service, convenient location, and helpful, knowledgeable, and friendly staff. Employees are described as dedicated, patient, and tenacious, willing to put in significant time and effort to assist customers. This includes helping to program a car key, assisting with fixing a motorcycle, patiently finding a specific screw from countless options, and providing knowledgeable advice for projects. Customers report having nothing but positive things to say, highly recommend the store, and express sincere appreciation for the personnel and their excellent workmanship. They find the staff to be professional, kind, courteous, and always willing to help, making it a go-to location for all hardware needs.
A big thanks to Chris H for making duplicate keys that work! I had gone to two other hardware stores with the same key, both of those times the duplicate didn’t work. In general, everyone at this store is very helpful!
May 2026
They have what you need if you need something quick.
April 2026
Employees and experience are always pleasant! Even helped me to load my car.
