Courtyard by Marriott Columbus New Albany receives mixed reviews from guests. Many highlight the excellent customer service, describing it as amazing and top-notch. Specific staff members at the front desk are frequently praised for being nice, helpful, knowledgeable, friendly, and for having a welcoming presence that goes above and beyond, contributing to a great and enjoyable experience. The rooms themselves are called absolutely incredible and clean, with large bathrooms and an upbeat, modernized atmosphere. The location is considered very nice with plenty to do in the area. However, some guests report significant disappointments. Services can be inconsistent, with room cleaning only offered every other day and sometimes not properly completed, lacking vacuuming, bed-making, and restocking of coffee and glasses. Amenities like the bistro can be shut down due to staffing, which is inconvenient, and in-room supplies like shampoo, soap, and coffee may not be fully stocked. Some also note that the bar is a little pricey. While many stays are positive, some long-time customers express overall disappointment with the service consistency during their visit.
Stayed here for work travel. The staff and location are great but the rooms weren’t as clean as I hoped Bathroom could have used some touching up.
June 2026
Rooms are really clean and spacious. Bar and food is pricey but pretty good as well.
October 2025
Stayed here for work, rooms are clean and as expected, very friendly front desk staff (thanks Justin!) and pretty quiet. Super accessible to nearby restaurants, would stay again!
