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September 2025 by Eric Eisinger
Extremely unhelpful….
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July 2025 by Carey Lightner
They got our weed eater fixed right up and the service bill was as expected.
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May 2025 by Jeff Carson
I’ve been shopping around for a zero-turn mower for a couple of years, waiting for the right time to upgrade from my aging lawn tractor. My plan was to switch once the tractor needed more than one repair in a season—and that time finally came. After plenty of research and personal recommendations, I narrowed my choices down to a few brands. Hustler stood out to me as offering the best value for its features and a simple, no-fuss design that I appreciated.
Wanting to be thorough, I called several dealers to ask questions and compare. Most of the time, I felt like I was talking to a stereotypical used car salesman, more focused on closing the deal than helping me make the right decision. That all changed when I called Small Engine Service Pros.
From the very first call, the difference was night and day. I spoke with Tom, who was incredibly helpful and patient. He answered all my questions without a hint of pressure and never made me feel like I was a burden. Based on that experience, I decided to drive out and visit the shop in person the Friday before Memorial Day, just an hour before they closed.
Even then, Tim took the time to walk me through everything. He listened to what I needed, answered all my additional questions, and made thoughtful recommendations. Despite being so close to closing time, he never rushed me or made me feel like I was keeping him. It honestly felt more like chatting with a knowledgeable friend than dealing with a salesperson.
I ended up purchasing the Hustler Fastrak, and Tim made the paperwork process smooth and easy. We scheduled delivery for the following Tuesday since they were closed for the holiday weekend. Some people might be annoyed by a delay, but as a veteran, I have deep respect for a business that treats Memorial Day with the reverence it deserves.
True to his word, Tim called Tuesday to confirm delivery and showed up right on time, even in rainy, less-than-ideal conditions. He took the time to walk me through all the mower's features, answered more questions, and let me test everything out. I’ve only had the mower for a few days, but it’s already exceeded my expectations.
This review is focused on the exceptional service from Small Engine Service Pros, I will follow up with an in depth review of the Fastrak once I have a few hours of mowing time. From first contact to delivery, the experience was fantastic. If you're in the market for outdoor power equipment, I can’t recommend them highly enough—6 out of 5 stars!
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May 2025 by Michael D. White
First time user, but was well treated and the repairs to my equipment took less time than they estimated and were less expensive than I expected.
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July 2024 by steve hendrickson sr.
These guys are great they will fix the problem or tell you how to do it. And they don't brush you off they know that you can't make money if your equipment is down so they do what they can to get you back out there. Highly recommended.
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March 2024 by Ross Florence
Great service! Great people.
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September 2023 by Jason Wellman
Was looking for a mid level chainsaw , Technician spent a good amount of time explaining options and capabilities. Much appreciated
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June 2023 by Marianne Kenney
I was helped immediately! Gentleman was extremely knowledgeable and helpful! Great service!
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May 2023 by Richard Norman
Nice people there and was very helpful
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February 2023 by Tina Day
Husband loves this place for his lawnmowers.
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February 2023 by Zak Edwards
Awesome service !
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February 2023 by Braden Glett
A high-service, convenient, friendly, and honest place for all things related to small engine equipment!
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February 2022 by Mark Powers
Great place for equipment and repairs. Ben and the staff are top notch people. This is the only place I will go from now on. Reasonable and quick.
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February 2022 by Crash Bandit
Knowledgeable staff and very friendly
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February 2022 by Don Adamson
I ordered a gasket for an engine in Haiti. It was challenging to get the right one. But Small Engine Service Pros went out of their way to get the right one. 5 ⭐⭐⭐⭐⭐ all the way.
