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“Service here is excellent, I prefer to browse the store before looking for any item i might need. Sort of trying to get the last of the land so to speak. I can appreciate the workers asking if I need help finding anything as that is one of those basic things for providing good customer service, I also appreciate when I'm left to browse when my response in that in just looking and this is how I am treated when I shop my local Harbor Freight Tool store, I love the hardware store feel too the store even though it is about three times the size of those stores from the past. Many of the brands carried at HFT have lifetime guarantees and most have the pads, polish, grind, etc supplies with the product and replacement accessories, my favorite thing to shop is the clearance section where a deal can often be found”
“I want to say thank you from the bottom of my heart from a very panicked mom who was in the middle of a terrifying situation.
My toddler somehow managed to get a piece of string/fabric from her blanket wrapped around her finger so tightly that it started turning purple. All I could hear from the back seat was her screaming that her finger was stuck. I pulled over immediately and realized how serious it was. A tight string around a child’s finger can cut off circulation very quickly, causing intense pain and potentially serious injury if it isn’t removed right away. Seeing her finger change color was absolutely terrifying, and every second felt critical.
By pure luck, I had pulled over right in front of Harbor Freight. I ran inside in complete panic and asked for help, explaining what was happening and asking if there was anything I could buy to help get the string off. The men working there were incredibly calm, kind, and reassuring. They gave me a few options and talked me through what to do, helping me stay calm enough to safely remove the string and restore circulation to her finger.
As a mom who truly did not know what to do in that moment, the compassion, patience, and support I received meant everything. Their calmness helped steady me during one of the scariest moments I’ve had as a parent. I cannot express how grateful I am for their help, and I will never forget the kindness they showed us that day.”
“I have known the cottingham boys since they where very young..I have dealt with there father when they where a Western Auto store..These guys do a great job..Remember;training good help takes time.Work ethic must be instilled,especially inyoung people..I know tom and mike and Joe try hard''”
“Another great result with service from A&A Mower. Each time I've brought something here for service I have been extremely satisfied with the results. I highly recommend them.”
“Chris was AMAZING help today! He took the time to troubleshoot one of my chickens symptoms and engaged in conversation with another shopper and we all discussed this and agreed the chickens symptoms and solved my issue!
And helped with my plant solutions.
Wow ! A one stop shop!
And with patient and friendly service. That’s rare in this day and age.”
“Aggreko helped provide a start up solution for ten of our large scale solar projects to come on line at Aspen. They helped us coordinate the sites to start up under an extremely tight deadline which required flawless planning to move from site to site in a short amount of time. Everything went off better than expected and we finished ahead of schedule. The planning beforehand with their sales and technical team exceeds any other vendor that we have used in the past for start ups. That was really the key to the success in the field. We will continue to use Aggreko on all our projects coming up and look forward to working with their team again.”
“I’ve came in here a few times over the past month and haven’t had a bad experience yet. The staff opened the door for me, asked if I needed help, and actually knew where to find different products in the store. Not too often anymore do I see service like that”
“it's the best Home Depot in Cincinnati! the staff is knowledgeable, friendly and professional. I normally have my dog who is very well behavedwith me and even a few employees remember him by name. To me that's huge WOW! If something is not in stock the service desk is always very helpful. I have been going to this Home Depot for a long time. So long, I still remember when this was a 24hr a day Home Depot. I've maybe encountered less than 5 employees in all those years that just weren't a typical Home Depot employee. Hats off to the great staff that make me loyal to HD.”
“Great local hardware store, great selection of fittings, nuts/bolts, washers, etc., for the local homes built in the late 40s / 50s and more. Even found hardware for kids school projects! Worth sometimes saving yourself the trip to the big box store. Customer since 2002.”
“I was referred here because I needed a plumbing part and did not want to risk my health to go inside a big box store. I knew exactly what part I needed, so I was able to call their number and place my order for pickup within a couple hours. The person I spoke to on the phone was at a national call center in another state, but was very knowledgeable and helpful. He told me the hours of the physical store and the pickup procedure. My lack of star is for the disconnect between the Call center and the actual store. I arrived at 4:05pm to find a sign on the door saying they closed at 4pm, when the call center told me they were open until 430pm. I was not the only person there at 4pm who'd been told the same thing. I came back the next day for pickup and had to walk inside, where as the call center told me there would be a contactless pickup table out front. I nicely let the guys in the store know there was a disconnect, and at first they got defensive...but I let them know I wasn't upset just letting them know so maybe they could correct it. After that they were very nice. Grabbed the part quick and left. They have the store roped off as there is no on site purchases at this time.”
“I called over about a Mother's day gift that I couldn't find at my local Home Depot and these folks couldn't have been more helpful. The people at the service desk helped me find just what I was looking for and at the same low sale price. I have found that Home Depot does the same great job for their customers whether it's across town or across the country. Well done Home Depot! As Always, Enjoy”
“I buy remodeling items and bird seed here. Actually when it comes to birds, I only purchase suet cakes here. I purchase the hot pepper suet, and the squirrels leave it alone. They no longer provide a discount for multiple purchases of suet cakes. Great plants here also. Good Christmas items here.”
“Lowes usually has everything I need. I think one time they didn't, and I had to go somewhere else. Normally, they are wll stocked!! They have very helpful people too!!”
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“The service at the store was impeccable!! They brought out a tape measure to help us find what we needed!!! Above and beyond! They have a wide variety of anything and everything you might need.. I'm so grateful that my little town has the store... It was much needed in this side of town”