AutoZone's N. 21st Street store in Newark, OH is a leading retailer of auto parts, including new and remanufactured hard parts, maintenance items, and car accessories. The store is known for its exceptional customer service, with the manager (Sam) and staff going above and beyond to assist customers. Customers have praised the store's professionalism, kindness, and willingness to go the extra mile. One customer was impressed with the manager's handling of a mistake, while another was grateful for the staff's help in replacing a headlight and fixing a stuck hood latch. The store's employees, including Brian, Anthony, and the assistant manager, have been commended for their patience, expertise, and excellent communication skills. They have helped customers diagnose issues, select the right parts, and even provided step-by-step instructions on how to use a jump starter. The Hebron Rd location has also received positive feedback for its helpful staff, even when they were out of stock for a specific part. Overall, AutoZone's N. 21st Street store in Newark, OH is praised for its outstanding customer service, knowledgeable staff, and commitment to ensuring customers' auto part needs are met efficiently and effectively.
Needed a new car battery. I just simply paid and within 15 minutes, I was on my way. They sent a young man out with the new battery and he had it changed extremely quickly.
August 2025
Came in because my girlfriends battery was bad, accidentally ordered it to a store buy our house and not in Newark. Sam took great care of us and the guy who put in my battery as well. Great service
June 2025
Excellent job of customer service, my brother was looking for a manifold for his 2010 VW golf GTI. The crew and the man helping were very polite.we were pleased to find it!!
