AutoZone's N. 21st Street store in Newark, OH is a leading retailer of auto parts, including new and remanufactured hard parts, maintenance items, and car accessories. The store is known for its exceptional customer service, with the manager (Sam) and staff going above and beyond to assist customers. Customers have praised the store's professionalism, kindness, and willingness to go the extra mile. One customer was impressed with the manager's handling of a mistake, while another was grateful for the staff's help in replacing a headlight and fixing a stuck hood latch. The store's employees, including Brian, Anthony, and the assistant manager, have been commended for their patience, expertise, and excellent communication skills. They have helped customers diagnose issues, select the right parts, and even provided step-by-step instructions on how to use a jump starter. The Hebron Rd location has also received positive feedback for its helpful staff, even when they were out of stock for a specific part. Overall, AutoZone's N. 21st Street store in Newark, OH is praised for its outstanding customer service, knowledgeable staff, and commitment to ensuring customers' auto part needs are met efficiently and effectively.
I came in today needing brakes and was greeted by eddie he was awesome got me exactly the parts i needed when i needed them he was super knowledgeable and even loaded them into the back of my car! Will be returning for all the parts i need for my vehicles
May 2026
Right as I walked in eddie greeted me and he helped me find the part I needed, very good customer service very nice too talk too
November 2025
Needed a new car battery. I just simply paid and within 15 minutes, I was on my way. They sent a young man out with the new battery and he had it changed extremely quickly.
