Victra is a Verizon Authorized Retailer in Newark, OH, striving to create the best possible experience. The store offers a full range of wireless devices, accessories, and services. Reviews highlight outstanding, world-class customer service. Representatives are described as very outgoing, helpful, patient, knowledgeable, friendly, and efficient. Staff are willing to help immediately and go above and beyond to solve issues, offering replacements quickly and helping with new lines, plan adjustments for a more affordable bill, and new services like home internet. The experience is delightful and highly recommended, with consultants making the process easy for first-time buyers and existing customers alike.
I visited this location for the first time recently to replace my phone because the screen shattered. I explained that I needed a replacement phone right away. Mike, the representative had my new phone programmed and ready to go in less than 30 minutes. I highly recommend this location for Verizon customers.
February 2024
Alyssa was amazing! She was extremely knowledgable, helpful & personable!
November 2023
Mr. Gilmore was very patient. Willing to help from the second I walked in. Excellent customer service! Solved my issues and went above and beyond!!
