Victra is a Verizon Authorized Retailer in Newark, OH, striving to create the best possible experience. The store offers a full range of wireless devices, accessories, and services. Reviews highlight outstanding, world-class customer service. Representatives are described as very outgoing, helpful, patient, knowledgeable, friendly, and efficient. Staff are willing to help immediately and go above and beyond to solve issues, offering replacements quickly and helping with new lines, plan adjustments for a more affordable bill, and new services like home internet. The experience is delightful and highly recommended, with consultants making the process easy for first-time buyers and existing customers alike.
Very helpful and knowledgeable. Helpful on deciding to fix, upgrade or add a line.
April 2026
Amanda and Alejandro were amazing. They definitely made it happen when it seemed impossible. Big ups to them and Verizon thanks so much for a great experience!!
March 2026
Amanda was just wonderful. She was so understanding and helpful. She made everything easy for me to understand. This gma appreciated all her time and help. Couldn't have asked for a better experience. Amanda is awesome.
