Sally Beauty, located at 942 Great East Plaza in Niles, OH, is a top destination for salon-quality products at budget-friendly prices. Customers can find a vast selection of hair care, hair color, styling tools, cosmetics, and nail care items, all from renowned brands like Clairol and L’Oréal. The store is praised for its friendly and helpful staff, who provide excellent customer service. Many reviews highlight the pleasant experiences shoppers have had, noting how employees like Kaylee, Heidi, and Kira go above and beyond to assist customers. Sally Beauty offers a unique Licensed Colorist OnDemand service, connecting customers with expert colorists for personalized recommendations. This service is especially appreciated by those needing guidance on hair color, with many reporting successful results after following the staff's advice. Customers also value the store's Love It or Return It Guarantee, which adds to their confidence in trying new products. While some reviews mention occasional challenges with product knowledge among newer staff, the overall sentiment remains positive, with the more experienced associates stepping in to provide assistance when needed. Customers consistently express their gratitude for the support they receive, making Sally Beauty a trusted choice for all beauty needs.
I had a wonderful experience at this store today! Kaylee and Heidi were working and not only did they greet me with a smile but they also checked in on me to make sure I still didn't need any help while shopping and I thought that was incredibly kind and I really appreciated their customer service!
March 2024
Always a pleasant experience, a nice manager and staff that are always friendly and helpful if you need help. And I don't say this lightly, because I am a hairdresser, they do a good job!
August 2023
They are always very helpful in product selection. Today, Kira helped me. She was very friendly, helpful, and professional. Prior to me checking out, two older women yelled at her for no reason and she maintained professionalism and dignity. She deserves a raise.
