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August 2023 by Tanner Yoder
I was weary to use them after all of the bad reviews I read, but the price was significantly less than other companies on a Full Size SUV we needed to rent. Overall the experience was pleasant and smooth. The vehicle, 2023 Suburban, was very nice and clean. Had no issues with it during the trip and returning it was very easy. We did not have any of these surprise fees others have talked about. We paid what it said we would online when we booked. I’d go back to Dollar in the future.
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July 2023 by Lori Edmunds
Never again.The worst company I have ever dealt with.
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July 2022 by Terry Kovac
Worst experience of any vacation. First, I called the night before and asked them if I could park my car there, They said YES. When I got there, they said NO! It cost me $132.00 in parking. Second, I told the sales man that I had a lot of luggage; he told me I rented a car that couldn't fit hardly any luggage, and I would need to upgraded to a car that couldn't fit my logged. the next size up would cost me $50.00 a day more! They also charged me for insurance, when I didn't need ask for it. A $408.00 rental cost over "$1,000.00+; "I returned the car full with no issues." They never called me back about my complaints, and Hi-jacked my credit card. DON'T DO IT! They use carnival game and slight of hand tricks to rip you off!
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July 2022 by Tracy *
Decent price and reliable car, but the car smelled like cigarettes, and I had headache for my entire trip.
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May 2022 by Quala H
This company needs to be shut down!!! Everytime I rent a car from Hertz or Dollar it's a problem. I reserved a car and when I got there they were closed. This is the second time...I had a 61.00 reservation and ended up paying 243.00 with another company. Don't bother to rent from here.
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December 2021 by jason
I first want to just state that I have never complained once in my life about a business or left a negative review… A waitress could give me a raw burger and I still wouldn’t complain… This one though was just THAT bad….. I ended up getting a great price online and ordered online so I went with this embarrassment of a business. When I showed up my price was $300 more than expected, but I needed a car for work. This MORE THAN DOUBLED the price… I told them the situation I was in (my car was in the shop and I didn’t know when it would be done) and they told me I could drop it off earlier if I wanted and get money back. After attempting to drop it off 2 days early they said I would get a whopping $20 back…. TWENTY DOLLLARS…. I spent a total of roughly $100 a day on a car when I was expecting >$30 per day with the price I placed online…. I have talked to over 10 people in customer service just for them to not care at all about my situation. They just said “I can’t help and no one can” “the system makes the prices and no human can talk about it” I really wish I would have read the reviews before this is absolutely absurd…
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December 2021 by Amanda R
NEVER USE THEM! I would give negative stars if I could. They lie when you pick up the charge and add a lot of charges they do not tell you about, despite having a previously confirmed reservation. Dollar is owned by Hertz's, they also own Thrifty. If you research the company they have 100's of claims with the better business bureau and lawsuits for adding hidden and undisclosed charges. Tell everyone you can to not use this company to rent a car, even if they are the best price online. My charges ended up being $200 over my reservation price I confirmed online. When you try to call and resolve any issues you have with the charges or company the customer service representatives will not help you or try to make the situation right.
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August 2021 by Tony Tilenni
The absolute worst car rental experience I ever had. The car was unsafe. Front left tire had bald spots and the front right tire was low on air. The battery terminals were very corroded. Did not notice at pick up how bad this car was because the garage was so dark. Dings all over it. The car was only three years old but looked and drove like it was 23 hrs old. No luck calling customer service for another car-useless. Now they just sent a bill for $93.80. $3.80 toll with a $90 service fee. They need to correct this or I will turn them over to our States Attorney General office. How many others have they tried to screw like this?? Dollar rental is not with a dollar. What a joke!
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May 2021 by Amanda Rose
NEVER USE THEM! I would give negative stars if I could. They lie when you pick up the charge and add a lot of charges they do not tell you about, despite having a previously confirmed reservation. Dollar is owned by Hertz's, they also own Thrifty. If you research the company they have 100's of claims with the better business bureau and lawsuits for adding hidden and undisclosed charges. Tell everyone you can to not use this company to rent a car, even if they are the best price online. My charges ended up being $200 over my reservation price I confirmed online. When you try to call and resolve any issues you have with the charges or company the customer service representatives will not help you or try to make the situation right.
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May 2021 by Jhewell Baez
Terrible management , made my reservations weeks before my flight out there and the manager refused to give me my rental because my whole government name isn’t on my card?? Even with confirmation number and receipt. Then after getting off the phone with there service line confirming my reservation , they gave my rental to someone else. Please use any other rental company or even a horse wagon before ever using that company ever again.
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February 2021 by Elizabeth Cameron
I DO NOT RECOMMEND!!!I was told there was a $200 hold. Instead they put a $1500.00 hold and charged me over $2,200 for a 2 day rental. I will never rent from them again. Do not use them!!!
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February 2021 by Maurice W.
Repeat do not use Dollar as it is just like going to the Dollar store.Turn car in no damage or anything, full tank a gas just as I picked it up then all of a sudden I get a charge of $100.00 out of nowhere call and try to talk to someone about they cannot explain the charges so going to go back up to CAK and also have not gotten my $200 deposit back.....they have picked the right wrong one on this.Will report back once I talk to someone in person.
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December 2020 by Shawn Yingling
Got charged on extra 200 for damages,, the car wast returned perfect,, do not trust this company,, only car rental company I will never use again
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December 2020 by kevin curley
Quick easy
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September 2020 by sue blevins
Not satisfied,, Repeated charges to my debit card...
