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“Generally I get all the help I need... but my last interaction, I had called for, and was told, they have snapdragons...poor guy was walking us everywhere to no avail. No help in the nursery, either.”
“We purchased flooring from Arthur. It was a pleasant experience. Very knowledgeable and professional without the sales pressure. He walked us through the entire process so we can make the best affordable purchase. He contacts us weeks/months after the purchase just to follow up if we need anything. If you stop by this hidden gem go see Arthur. I promise you will have the best experience.”
“I am a 79 year old man who carries oxygen and walks with a cane. I have shopped at your Columbia Station, North Olmsted, and Lorain locations. In all three stores I was asked and given help from purchase to the trunk of my car. Wonderful people! They asked me if I could use help. I didn't have to ask them. In my opinion Tractor Supply is a wonderful organization that hires the best people from management on down. Thank you, Tim Greene”
“All the employees who helped me were super helpful and incredibly attentive! I was in and out with my paint and supplies in less than 10-15 minutes. No stress, super easy!”
“I have never seen a better set up bathroom for a store. They had a flip out stool for my 3 yr old to stand on so we could actually wash his hands. Then they had paper towels insteadof that air dryer that scares him and they had a door that pushed out so you didn't have to waste towels to open the door. Thank you so much for thinking of everyone that uses the bathroom. It was also incredibly clean!”
“I'm so impressed with this stores customers service, an extra thanks to Dave the Pro dept. manager. We live in Richmond hts and this particular project has had us at 3 Home depot stores,looking to stop at 2 more. Long drive, but this store was well worth the drive, project back on schedule.
Thank you Dave and Rocky river store.”
“Brian Dickens did a great service working in the plumbing dept helping me select the correct products for my project. He was very patient and helpful and made the best suggestions that worked out as he figured out for me. Thank you Brian.”
“I can only say that I have shopped at many many many stores for one thing or another, my experience at the Strongsville Lowe’s with the young lady Danny was one for the ages. She was the most kind understanding and professional person I’ve ever met at any of those type of stores, kudos to you Lowe’s for hanging onto someone that professional and capable of making me smile specially right when they opened up, she’s in the paint department. She is incredible.”
“Jim Zupan In appliances was above reproach. I came in with my Mom as she was looking to replace all the kitchen appliances (fridge, oven, microwave, dishwasher) and Jim was beyond helpful. My mom really didn’t know what she needed and Jim was right there being incredibly helpful. He didn’t upsell or try to push anything on us. He was straightforward and very very knowledgeable and even told us about features we simply didn’t need. We decided to get all the appliances and actually waited a couple days till Jim was back as we only wanted to work with Jim. HIGHLY recommend!!! (As a bonus, he would laugh at my stupid dad jokes lol)”
“I drove out of my way to go the avon Lowr's even though Elyria is closer. This is a very nice store, well staffed and stocked, clean, I just like it over all.”
Home Improvements
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“Normally this store and location are great. The staff here is always willing to assist.
But today I encountered a horrific issue with an online purchase.
I saw the item on line and since I had to go to the store wanted to order it there but have it sent to another person as a surprise gift.
The sales clerk told me I could do it on line on their computer but I didn't have my glasses so she assisted after I asked. After several attempts to get the information correct, she put the name and address in for the recipient. When everything was done, the system continued to go back to my home address. She stated it was because of the credit card and would have to be shipped to my home.
I can understand I had not been in the store and maybe they thought it was scammer using my credit card info but no, I was there in person.
I had the cash with me but apparently the order requires credit cards.
This will make me hesitant to order anything from the store in the future and only do in store shopping. This needs to be addressed as I am sure other people have had issues with on line ordering.”