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August 2024 by Fawn F.
Every July, this veterinary practice holds a Pet Carnival. It is one of the highlights of my year. They have so much to see and do but to be honest, just watching the pets interact is my favorite part. I have gone to this even for the last 10 or so years and each year it just gets bigger and bigger and better and better. From all the volunteers to the vendors, this is a highly recommended event to attend. Bring your well-behaved pet and enjoy the afternoon. Or go with just the humans and learn about all the different breeds of dogs and other animals that attend. This year they even had calves in attendance! GREAT JOB NORTH ROYALTON ANIMAL HOSPITAL! KEEP UP THE GOOD WORK!!!!
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February 2024 by Frank C.
I don't normally write reviews but am making an exception this time. I am a senior who has had pets the majority of the time during my adult life. I had never been to this clinic before. I made an appointment for my cat who seemed to be extremely congested. When I arrived, I was told to go to the side entrance because they were going to put him in a quarantined room. I took my cat into the side entrance, at which time a (I assume) Dr. came rushing out of a room inquiring, with a raised voice, what I was doing in there and I was not permitted in that area. I tried to explain that I was told to use this door and had never been to this clinic before. The gentleman, still with a raised voice and coming towards me, continued with I was not permitted in that area. A woman from the front heard the commotion and explained to me that I needed to wait in my car, and they would call me. I went back to my car with my cat and waited for their call. When they did call, they explained what they were going to do (blood work, ex-rays, etc.) at the cost of over $700. I asked if they could see my cat first then come up with a treatment plan. That is not what they wanted to do and if they did see my cat, I was not permitted in with him-no exceptions. At that point I told them I will go to someone else. This by far was the worst experience with a Vet office in over 40 years of pet ownership. I feel this clinic is about the money and not necessarily about the patient and the owner. WHAT HAPPENED TO THE VETS WHO CARE? We need more Dr. Pol's. I would not recommend this clinic to anyone. Take your pet somewhere else.
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December 2023 by Marissa K.
Brought my rescue malinois to figure out if his broken teeth that the apl missed needs pulling. They are thorough here. I knew it would be more expensive than some vets. But dr. Shevak helped my scottie and I knew would check and have the best interest of my dog. Brought my new puppy here for dr. Travis. I got the dog by getting shots elsewhere that's cheaper (but in long run now more expensive). Again the doctor is very thorough and went over the puppy so much more than elsewhere. I keep going back here even though I know it's more pricey but I like that instead of another place not doing a good job and my dog suffering with broken teeth another vet missed.
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May 2023 by Bradley W.
Overall I do not recommend bringing your pet here. We had been going for awhile and I always felt that prices were too high. Often times the most expensive medical plan was the only option even mentioned. It was up to us to ask probing questions to understand all of our options. We have a dog prone to ear infections. With the maintenance we have been giving her she still gets on average 2 infections per year. At one point they accused us of not following the proper treatment and maintenance plans. That was extremely unprofessional as well as incorrect. It was actually the final straw and what prompted us to look for a new vet.
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April 2023 by Dionna P
All they want to do is make money off of you and your pet… I’m going back to my old vet!!
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January 2023 by Laura Lackner
I know our Sammy is getting top quality care at North Royalton Animal Hospital. The staff is amazing from check in to check out we always have a positive experience ???
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December 2022 by Leslie Crowe
Dr. Hechko is a caring vet who explains treatment thoroughly. It is very apparent that he loves the animals.
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December 2021 by Beth W.
We use most of the services this vet offers and have felt that the care our dog receives each time she visits is good. This office feels as though they are trying to make themselves into a high end office but the little touches are not there. For example, every time we call in the person on the other end of the phone refers to our female dog as "he". I have corrected them numerous times but it must be incorrect in their system for so many staff members to get it wrong. They have also given us problems numerous times over whether we have flea protection for our dog before she stays in the kennel, all because we don't always purchase it from them and so they don't update their system, despite us telling them. Little issues like that are annoying when they happen every single time you interact. The doctors are good and I feel as though everyone we come in contact with truly loves animals. I know others say that this practice overcharges, but here's the thing. Yes, this practice tells me every little service they could do to help my dog achieve optimal health. I don't have to act on their every suggestion. I feel as though the vets are trapped- if they didn't offer everything someone would complain about that. Yes, we can get our prescription food slightly cheaper elsewhere, so we do, but again, our choice. The vet, kennel and grooming services have always provided good care for our always has an ear infection, allergic to everything, very needy dog!
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October 2021 by Accurate Appraisal
We stopped using them a while after Dr. Hechko turned a nice, but small veterinary hospital into a mega super store. Clearly somebody has to pay for that and it's better his poor clients than him do it. He did have some good vets working there at times but he is a real piece of work. First, we tend to rescue and adopt lost cats that cross our path after being unable to find their previous homes. Not a single cat went there that didn't have 'flea dirt'. You're guilt pressured to purchase a 3-month supply of flea treatment, not just for that one but for every animal in the house. He was attempting to extort almost $300 for a nonexistent problem as there were no fleas present ever. Our dog was accused of being overweight (She wasn't) by a vet that looked like a poster child for anorexia or undernourishment whom I would be surprised if she weighed 80# herself. The issue here is we were being told to feed the dog 1 cup of food per day (65# Chow/Lab mix adult.) When questioned if I knew how much a cup was and I indicated I did, she demanded the vet tech show me exactly how much a cup is. The last straw for us was when we pointed out a growth on our dog's mouth/gum. Hechko indicated it was nothing and we needn't worry about it. All without performing any testing whatsoever. A few years later, as this growth continued to get larger we revisited it with a different vet there, Dr. Roach who indicated it was a malignant tumor. We opted for the surgery to remove and paid for the biopsy with the understanding that it was either aggressive or extremely aggressive. The thing here is a quick internet search shows this is a particularly common occurrence in dogs with dark gums/tongues...like Chows! How does a vet who demands perfection and loyalty from his customers not continuously update his own skills and perfect his craft. I guess it would interfere with his empire building. He told us we should stop taking her to the daycare 2 minutes from our house and take her 30 minutes away to the daycare he just purchased. The worst part of this is the fact that he and his Dentist wife patronize a business I also use, and they are absolutely the most obnoxious people you can imagine. Demanding, derogatory and generally abusive to employees as if they're beneath them. Unable to keep their appointments on time yet expecting everyone will drop what they're doing to accommodate them immediately. Funny thing is after they run roughshod over people who went out of their way to be polite, courteous and accommodating, they leave poor reviews. FYI, these reviews affect the paycheck of the person receiving the review for months. Find a good, professional vet and avoid the potential misery this man can create for you and your animal. He stopped being a vet and became a magnate after building the new facility and it appears to be for the accolades he desires, not for his patients.
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July 2021 by Marty B.
Pure garbage !! Money grabbers only ! They care only about the money! Never advise unless paid for it's a horrible place ! I've been to vets but these guys are a joke ! Go elsewhere like Richfield Animal Medical Center! There great and service us well ! Royalton gave us bad service on our cats
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November 2020 by Darren P.
We have been going to this vet for years. They will provide fair care for your animal. During your visit, you will be drained of as much money as possible. The staff seems well trained on getting you to spend money. I think they all work on commission! Be careful of their policies and fine print that will cost you. I recommend avoiding this place if you can.
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April 2020 by Elena W.
Dr. Hechko and his entire staff at North Royalton Animal Hospital have been a blessing to our numerous animals in the 15 years that they have been under their care. Their kindness compassion and knowledge have exceeded any experience I have ever had at any other veterinarian hospital. During the current coronavirus pandemic, Dr. Hechko established a protocol to ensure the safety of his staff, clients and their pets. It has been impressive to see the dedication of Dr. Hechko, all of his doctors, the Vet Techs and office staff as they were willing to voluntarily come to work to help our animals. Our dog Sydney became seriously ill during this time and wouldn't have been able to recover without Dr. Hechko and his staff being willing to be there for him. Thank you Dr. Hechko and all of your staff for the wonderful care especially during this time. You are the best!
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February 2020 by Will Miska
Amazing hospital with friendly staff! Would highly recommend to anybody looking for top notch care for their family friends!
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July 2019 by Candy M.
We use the daycare, grooming and vet. The daycare and grooming are good. But the vet is Way overpriced! I would never start another dog here. So many more affordable options out there. Nickel and dime you for everything. Don't try to get in same day either. Those visits cost much more. I tried to call and remedy but no one seemed to care.
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May 2019 by Dale Schwering
Biggest thieves in the world
