-
September 2023 by Allan Yheulon
I thought the chocolate cake was a bit dry
-
December 2022 by Ken Z.
Three times in the last eight years I have gone to their customer service desk and changed my phone number. (I had the home phone taken out so gave them my cell number). THEY KEEP CHANGING IT BACK. And I do not carry the card as I'm not carrying 85 cards because every store thinks their special. Give them my cell number and it's no good again. I go to Costco or Aldi instead, even though Giant Eagle is within walking distance.
-
March 2022 by Cat L.
Has bare basics. Wait time for check out was awful. Only three check out lines and two self check out. Lines down an entire aisle. Please open more self check out lanes or get more staff.
-
January 2021 by Amanda B.
If customer service is important to you while choosing which stores you give your business to, this Giant Eagle has extremely attentive and caring employees. Shout out to one of the best cashiers, Joe. Additionally the store itself is always kept in clean condition and I have never run into an issue with a product being out of stock.
-
March 2020 by Bob J.
I live between 4 Giant Eagles. N Royalton is not my favorite store,but they do have the best meat compared to the other 3 stores in my area. Their produce is usually better also.
-
December 2019 by Sandra J.
I think they must have had a bomb scare or something, went to store around 12:30pm and it was closed for the night. Their remodel was not for the better. Most employees are very polite and hard working but the deli cold cut department is very arrogant and rude at times. Maybe when GE realizes what they have done and do an actual real remodel, they might recover their lost customers.
-
June 2019 by Kathleen T.
This store is always out of stock. I like the staff except for Deli. I have to always go elsewhere to get the items I need. They apparently are not Customer Obsessed and are not concerned with the issues. Meijer opening stores everywhere need to shape up or ship out!
-
June 2019 by Betty M.
I hate going to this store. They just did a remodel which is fine but the employees are grouchy and unfriendly especially in the deli. I stood there for several minutes before the employees broke off their conversation and decided to wait on me and this wasn't the first time. The bakery is another issue. They shelve the freshly baked warm bread instead of waiting until it cool and thus the bread is all smashed and flat. Yesterday I went in grab a few things and ALL the carts were outside and wet. Apparently no one brought them in the previous night. Unfortunately they are the only grocery in town so the have a corner on the market. I try to go anywhere else but the convenience is sometimes necessary. The whole staff needs a course on customer service too!!!
-
June 2019 by Judy Snow
Love the selection and service and employees they are so helpful great selection of everything I need
-
May 2019 by Kaya K.
They remodeled this store in the last year or so, and it has gone downhill since. The store layout is completely nonsensical. It's hard to find anything without walking a mile in circles. I come across many items with no prices listed. Every single time I've been in there in the past year, they've had very few cashiers (like two to three max), and long lines. I've seen as few as two cashiers at the regular registers and shoppers with too much in their carts to do self-checkout or the 12-or-less lanes. I always have trouble finding many brand name food products I like because they put the Giant Eagle brand version in their place. It's so frustrating. The prices generally aren't good either. I only go there if other stores are closed or if I don't have time to go farther.
-
April 2019 by Mike G
Employees are nice and helpful. Many customers feel entitled. Watch out!
-
January 2019 by Leeza K.
It's a smaller giant eagle, however, they have what you need to get in and out. My major issue with this giant eagle is the check out times -- they may have three lanes open, but it takes forever to check out. There have also been times when I ask about where a product is, and nobody has any idea. However, they have fresh produce, great meats, and a Huntington Bank right inside. One star for minimal options, and another star for customer service. Great for weekly shopping trips, not good for parties and other unique grocery's.
-
November 2018 by Michelle Sobhy
Love there truffle cakes
-
October 2018 by Christine Fitzpatrick
Are you serious.... Spend all of the money in upgrades to the building but forget about long lines, incompetent employees and expired produce and dairy
-
October 2018 by Heather K.
I hate literally every single thing about this Giant Eagle. They just did a remodel to the store, but you definitely can't tell; it looks horrible. No matter how busy this place gets, they will only have one or two check lanes open, so you're stuck spending the majority of your time standing in a line. There are only two self checkout lanes that are NEVER being monitored by an employee, which makes those lines move horribly slow. I absolutely dread having to come into this store. I am not exaggerating when I say that it is just as bad as shopping at Walmart. Ew.