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July 2025 by Charles Nevery
If you are trying to spend thousands on a kitchen do not go to the Macedonia Lowes, the guy Jeff who works in kitchens is either off for the day or he is there cursing over the microphone talking about how he needs to have lunch and has no time to do any designs for anyone.
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June 2025 by Brian Sanders
Third trip.....
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June 2025 by Bleu Carrington
Will never come back to this location again. Staff was rude and unwilling to help! I don’t know if it was because we were black. But will not be giving a dime to this hardware store!
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June 2025 by Christopher McFarland
Terrible experience with delivery. The delivery crew came up with a bogus excuse not to install the washer and dryer and left the project half done. It took over 30 minutes to reach anyone afterward, and rescheduling was entirely on their terms. I was told installation wasn’t included in the price—even though it was part of the price. I also paid for the removal of both units, but they left the dryer behind. So I am requesting a refund and I'll wheel out on trash day.
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June 2025 by Vince Schmied
Store was clean and well stocked
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May 2025 by Carolyn V Wood
Store was neat and organized. Good customer service. Staff was professional and friendly.
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July 2024 by Golden Mean
Extremely rude African American older man working in the paint department - don't know his name so only stating race and age for the purpose of identification. No smile and questions were met with one word answers. Was so rude to me that I am now at Home Depot getting my paint. Your RUDE employee just cost you thousands of dollars because I have an entire house to paint. Maybe some customer service training is in need.
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July 2024 by Ed Ingle
We ordered a rolling island from Lowe's, and when we received it, the box was really beat up. Inside, some of the bags of parts were open, but there was only 1 cam lock missing. We went to the Lowe's in Macedonia, and the staff was extremely kind and helpful. Bob even paid for the package of cam locks saying that it was Lowe's fault, so we shouldn't have to pay for it. Great experience!
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July 2024 by doyled20
Installing a ceiling fan for a client that purchased one from lowes, and installed it on a 12ft beam. Lights worked but fan did not. Brought to store with receipt, to exchange for client, and they wanted to just put funds back on card, which was the clients who was not with me. They would not offer even exchange. So now my client's experience on my service is sabotaged. The customer service reps did not show any signs of remorse or empathy, the 2nd rep that came to help the first one wouldnt even make eye contact with me nor help me understand why I couldnt get an even exchange for an item purchased two days ago with receipt. I will enjoy home depot for now.
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July 2024 by Susan Little
I had ordered a pick-up order and after waiting 20 or so minutes without anyone coming out, I had to leave and come back several hours later. Not at all good customer service!
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June 2024 by Daniel Waller
Fine whatever you need in one place
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June 2024 by George Young
This morning, I went to the store to purchase an item that I saw on-line. There was no indication that the price was on-line only or any other qualifications. I loaded the nearly 100 lb item and took it to the cashier where the price was rung up at the regular store price, which was $100 more expensive than the advertised on-line price. I understood that the cashier could not resolve the discrepancy. I did not understand why the manager couldn’t or wouldn’t address the issue. His response was that I needed to order on-line. No attempt to explain or resolve. Makes no sense! I am not a contractor but have made 35 transactions at that store in the past 12 months.
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May 2024 by Steve PC
Great store and the best people to answer your questions. it's my "go-to" store!
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May 2024 by Diane Kam
The four employees I encountered were so nice and helpful!
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May 2024 by Brandon Guthrie
Good store
