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“Chris Auel is amazing! From the moment that we walked in to see the R & B selection of refrigerators and freezers until he emailed us to make sure that they were properly installed Chris was remarkable. He is very personable, professional and has a vast knowledge of the product line. He was able to narrow our options once we identified our needs. We chose the GE Profile line. Chris set us up for a delivery date and when our refrigerator arrived he called and asked for photos from the delivery team to make sure that it all fit well. I am so pleased that we did not go to a big box store. R & B has a huge inventory and extremely good service. We will be calling Chris when we replace our washer and dryer for sure!
I wrote the above review a year ago and guess what? We returned from vacation last week with bulging suitcases and found our dryer was broken! A great service man said we needed a new one. One call to Chris Auel (as I mentioned last year- somewhat fortuitously) and BOOM! Chris recommended a model. I stopped by the store and he showed me an Electrolux set ( our washing machine was not working well) that was just what we needed. He quickly wrote up the order, set up delivery for the following day(!) and after paying I was out the door in under 10 minutes- Whoa!
The following day Brian and Cole from R & B removed our old machines and efficiently installed the new set. They did a fine job and tested the machines to make sure that they were working.
Awesome service and we highly recommend Chris and the entire R & B team!”
“I am strongly recommending Howards Kitchens without any reservation. We did a major remodel of our kitchen which required a complete tear out and demolition. Before we did so, we obtained three different bids. Howard’s Kitchens was the best and most thorough bid. Howard’s Kitchens designs were also the most thoughtful and creative.
Howard’s crew was exceptional, highly skilled and well organized. They did everything from the plumbing, wiring, drywall and appliance installations. No waiting for subcontractors. When they left for the day, the premises were spotless- no dust or debris. The fact that they have worked for Howards for many years says a lot about the owner. I would add that they were trustworthy and did not require us to be there with them- a big plus. Mr. Kaplan, the owner, was always available and always promptly returned our calls. I can’t say enough about this company. Five Stars!!!!”
“Chris at the Montgomery location, assisted with my purchase of a new refrigerator.
He was so helpful, informative and friendly.
He made the whole buying process enjoyable and easy. I will be a returning customer at the Montgmery location ?”
“I had some used old, (heavy), appliances that needed to be removed from a renovation project. 4 Square came and got them same day I called. I think they will make them of use to someone who needs them for a good deal. Thanks for the help guys.”
“I've taken my Janome to Kramer's twice now. The first time they repaired and returned my machine quicker that promised, and the second time fit a quick fix into their busy schedule, while making it clear I could end up at the back of the service line if my problem required anything labor-intensive. Erin was sweet and professional about managing expectations, and my last problem was solved in less than 15 minutes!”
“Outstanding service and competitive prices. I visited four different appliance stores around Cincinnati when I built my house, and The Appliance Loft had the friendliest, most knowledgeable staff. They were flexible and helped me work through delivery and installation options; they’re simply the best in the area!”
“Johnstone Supply is hands-down the best supply house around. From the moment you walk in, the counter staff sets the bar with their knowledge, professionalism, and willingness to help with anything you need. They consistently go above and beyond, whether it’s tracking down hard to find parts or making sure orders are accurate and ready.
What really sets Johnstone apart is their commitment to customer service. Even in emergency situations, they’ve opened up and taken care of us without hesitation. That level of dedication is rare these days, and it shows how much they value the contractors who rely on them.
Honestly, the other supply houses in the area should take note this is how a supply house should be run. Efficient, reliable, and always putting the customer first.”
“We went to pick up a truck that we rented on line, the two employee were the worst workers I have ever came across they didn't talk to me just pointed saw me struggling trying to work the on line process, didn't say a word I was so frustrated I canceled my rental.”
“The lady that runs the store is really nice and knowledgeable of the products that they sell. They sell brand new items at discount prices. varies from house wares, to furniture to electronics two accessories. Etc and their prices are reasonable. And sometimes unbeatable depending on what you purchase.and if you compare prices at another store.?”
“What a great place to buy a used appliance! I've bought several here over the years and they always work great, are a clean as a new appliance, and delivered promptly. The delivery crew is are great and friendly folks who are extremely diligent and careful with the deliveries. I would never buy a new appliance (which typically break down after a few years) when I could have an older, reliable appliance that will give me years of service.”
“Went in looking for a very specific item. Online said it was available in store. Couldn't find said item and asked an associate, very helpful young lady who took me right to it. Will definitely return!”
“Don’t know why reviews are so low, called for information man on the phone was very helpful and friendly. Renting process is a bit extra but they just ask for information to make sure they get their stuff back. Absolutely would use again.”
“They load their company trucks first thing in the morning, starting at 7. I showed up at 8:45 and they were done amd ready. No overnight parking to speak of, easy access from the highway. There are a few truck stops 30 miles away, a couple closer, but they have very little parking. People are nice. If a customer pulls in, count on them dropping whatever theyre doing and putting you on hold.”
“Ferguson helped me with some hard to find pipe for a home project. After receiving the delivery I realized a made a mistake on the diameter of pipe I needed. They worked with me to exchange for the correct size, including pickup of the old and delivery of the new. Great customer service is all too uncommon these days, but much appreciated.”
“Great selection, great appearance, but they need to hire people to give customers INFORMATION ABOUT THE PLANTS... Someone like me!
And I really appreciate that they cut the PVC pipe to the customer's specifications!”
“Excellent service. Very polite and helped load heavy items into my vehicle and did a great job to get them in so I did not need to make 2 trips and I was very grateful for that”
6AM - 10PM
3400 Highland Ave, Cincinnati
Appliances
“I want to start out saying I typically stay away from this home depo due to lack of good employees. But with that said today I had a gentleman named Dave T in plumbing actually come up to me and asked if I needed help. I never had this at this store before. This gentleman was very helpful with every question.”
“My friend were looking for wood crates for a crafting project. We ask three different employees if they had them and everyone said no except for Brendan. Brendan not only located the wood crates but also grabbed a ladder and checked in the storage for another one when we asked if they had anymore. And then even after all of that he was extremely friendly. Brendan is the most helpful and exemplary employee at this location.”
“We love the kid's workshop they host. While it does get loud with a bunch of kids hammering, it's totally worth it. My kids look forward to going to these events, plus learning to build something from scratch is a great life skill! The staff that host the workshop are always kind and pleasant as well.”
“THANK YOU GEOFF AND NANCY K.!
Fantastic experience and service today from both Geoff and Nancy K.! Both were extremely helpful and very polite! Geoff noticed my aimless walking about and checked in to see if I needed help and guided me to exactly what I was looking for quickly and effectively! Nancy K. was just as helpful when it came to finding my pick up order and went through all the trouble of finding it in the back for me and bringing it out on a cart which was a big help! Very fast and experienced staff and service today! Will come back for future needs!”
“CPS did an outstanding job for us. Our commercial refrigerator went down and they were out quickly, fixed the issue, and were reasonably priced. All in all an excellent experience”
“The Ridge store staff are far more friendly and helpful than the staff at the Mason store. At Mason, employees often give careless responses such as, “If we have it, it should be in that area.”. I am not sure why but staff seems to be stressed out except there are a few fresh new young employee front/cashier staff.”
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“Ive been renting through aarons for almost ten years now and i just wanna say whoever is running that store is doing amazing job, i believe jay is the one who does my deliveries and he is always super polite and upfront, the customer service and delivery drivers use to be sooo awful, but i feel with the amazing experience ive had this past year deserved a shoutout, This new team is very understanding of life happenings and very flexible, thank you all for being so awesome and turning this store around for the better :)”