ABF Freight, an ArcBest company, is one of the nation's largest and most trusted less-than-truckload (LTL) carriers. With over a century of experience, 240 service centers across North America, and a commitment to quality, safety, and customer service, ABF offers best-in-class LTL transportation for businesses of all sizes and industries. While some customers have reported friendly and helpful staff, others have experienced delays in package delivery and minor damage to their shipments. One customer had to pick up their package themselves after it was held for 8 days and missed three promised delivery dates, with the box showing signs of forklift-related puncture holes. In contrast, customers who have used ABF's sister company, U-Pack, for cross-country moves have been highly satisfied with the experience. They praised the company's reasonable pricing, excellent customer service, secure transportation, and hassle-free process. Customers appreciated the flexibility to pack the moving container at their own pace and the seamless delivery and pickup service. Overall, ABF Freight appears to provide reliable LTL transportation services, with some customers reporting positive experiences. However, a few customers have encountered delivery and handling issues, highlighting the importance of clear communication and attention to detail in the shipping process.
Had no problems with ABF Freight....just the opposite. Was given several days notice ahead of time regarding my delivery. Was told it would be arriving on a pallet. Mike the delivery guy called me about an hour prior to delivery. He was very polite and accommodating.
March 2022
Lori at ABF freight in one of the top notch employees that they have in the Parma location.
June 2021
This was our second time using u-pack, great service and staff. Container pick-ups and drop-offs were on time with no problems.
