Spitzer Buick GMC Parma is highly praised for its excellent customer service and positive car-buying experience. Customers highlight the friendly and helpful staff, with salespeople like Rolanda and Tom going above and beyond to assist them in finding the perfect vehicle. Sales representatives are described as knowledgeable, patient, and honest, providing detailed information about features and options. The finance department, especially Bill, is recognized for making the process quick, easy, and painless, securing the best rates and deals for customers. Service experiences are also positive, with staff like Selena Sooklill offering professional, informative, and friendly assistance. Customers appreciate the thorough explanations of vehicle issues and repairs, along with helpful advice on maintenance and fixes that can be done independently. The dealership, formerly known as Axelrod, has been updated and improved, maintaining a reputation for quick and straightforward transactions. Overall, Spitzer Buick GMC Parma is known for its commitment to customer satisfaction, caring staff, and a smooth, hassle-free experience whether buying a new vehicle or getting service.
As usual Axelrod took care of my Canyon with professionalism and care making me feel like a valued customer. My agent Taylor Wenmoth was excellent and polite making me want to return for my next oil change. Great job guys
August 2024
Steve Cseke was helpful and went to great lengths to make sure our experience was satisfactory.
August 2024
Kenneth Neitzel helped me with my vehicle. He explained what was wrong. I had multiple issues. He went through each problem, explained the severity, and recommended certain fixes. He also advised some things I could fix on my own. He was very thorough and helpful. Thanks, Kenneth.
