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November 2023 by Reinhold Toerek
I recently had a my 2011 Acadia serviced at this dealership. The repairs were expertly done and in a timely manner. My service contact is Tim Kubow. He is fantastic! He is extremely knowledgable and communicates information with me as needed. This is my "go-to" place for service.
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November 2023 by Conner Galloway
Great dealership with great employees. Had my vehicle serviced and it was done right with upsales. Only small thing I would change is the waiting area for service. The space is decently sized, but there is only one TV on one side which abandons the other side with nothing but a blank wall. Soda and snack machines could have card readers to increase sales and customer satisfaction. And larger coffee dispensers would help not only the employees, but the customers who are waiting extended periods of time depending on the work being done. GM sells buick as a luxury vehicle, therefore I feel the waiting area should be improved to match the level of luxury buick is trying to sell. Overall though I recommend this dealership for their service and inventory
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November 2023 by Ken Reese
The service write-up & scheduling was straightforward and a smooth process!And last,.. this was forthcoming, the service write-up mgr’s last name sounded familiar, when asked, any relation to this particular person, he stated; Yes,..! that’s my Dad,After 40-some years later I was in contact speaking with my old former jr, high school classmate! “small-world”!
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November 2023 by helpie Allen
Brett and Brandon ( and the money lady) are really awesome to work with! They are knowledgeable, professional yet fun and charismatic. They do make all the difference!!!
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October 2023 by Zixu Wang
I had an exceptional experience at this car shop, thanks to KAREN! In a moment of urgency and a subsequent unexpected predicament at the gas station, Karen went above and beyond to assist me swiftly and kindly. Not only did she expedite the shop process but also helped me navigate through a tricky situation with genuine care and patience. Her extraordinary service, coupled with a warm, empathetic approach, turned a stressful situation into a delightful encounter. I can't thank her enough and highly recommend this shop for anyone seeking top-notch service and a caring team!
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October 2023 by Steven Kalas
Service Advisor Tim Kubow was very helpful setting up my order. One item I requested was for two new tires that Tim informed were not in stock. Since I was waiting, he suggested to use the shuttle which I did while the tires were being transported to the dealership. Both men that shuttled be home and back to the dealership were very friendly. Since I purchased the vehicle from this dealership use them to service as well.
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October 2023 by Gladys Varga
This is the 3rd car I've purchased from (Axelrod)/Spitzer GM in Parma. Each purchase demonstrated an honest dealership with excellent customer service. When a tree fell on my 2011 Chevy HHR, I contacted this dealership. Brandon Leek and Brett Leek are an awesome team! Between the 2 of them, I was able to purchase a 2022 Buick Encore with only 25,000 miles and an extended warranty. I have a manageable monthly payment and a fantastic, updated car which will be safe and secure.Take my advice--you can trust this dealership!
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October 2023 by E LO
Dominic Difino helped me and it was a great experience. I had noisy brakes. The team identified the problem (which didn't require parts) and cleaned my brakes. There was no charge. 10/10 service! Thanks again.
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August 2023 by Joey Fabian
I had an appointment for an oil change and to have two recalls taken care of on my car. Within about an hour and fifteen minutes I was all set to go. The waiting area is accommodating and clean and has ample room for many people and areas to sit and work at a desk if needed.
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August 2023 by lisa gianguzzo
Steve Cseke is the best salesman I have ever met. You would never know he was a salesman if it did not say he was. He is like a friend or family member, that is how much he cares about accommodating you. He did everything in his power to get me my Buick Encore. I'm happy to say I got it! I would highly recommend if you are purchasing a vehicle from this dealership you ask ask for Steve. Thank you Steve from the bottom of my heart! God bless you!
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August 2023 by Peggy Stewart
All three of the guys I interfaced with in my visit were excellent, Dominick and the young man sitting next to him went out of his way to show me how to delete old GPS addresses out of my navigation. I went crazy trying to figure it out. I asked quite a few questions of Dominick and even the dark haired young man out in the drive in part of the garage helped me. No one made me feel as if I was bothering them. It was a nice experience. I even got to say hello to Tom(sp) who sold me the car, 2 years ago Oct. 21st.
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August 2023 by Daniel Ridley
I took my Truck for an Oil change and it was a great experience!Justin was my service advisor and he took the time to look at some of the additional things I was concerned about.They are taking care of the problem with my Speaker at no cost!Thank you Justin for taking care of the issue!
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July 2023 by Janice Taylor
We purchased our vehicle back in December 2022, but wanted to make sure we were completely satisfied before leaving a review. We showed up by surprise and Steve was ready to help us find a vehicle. He was very kind and patient. He allowed us to test drive countless of vehicles until we found the right one for us. When we got to the vehicle that was best for us, he took the time to show us all the features and how they worked. We also had an oil change some months later and they were very professional. It's worth traveling from a different county to come here!
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June 2023 by mark
Brought my truck in for service on a recall. First time at Axelrod. Everything went well. I was checked in quickly for my drop off, and vehicle was ready on time with a wash too. No complaints. I'll plan to go back.
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June 2023 by Cathy Watkins
I found it very easy to schedule service that was due at a time that was convenient for me. And, the service was done very quickly, and I easily made it to work on time. The employee who greeted me and ushered me through is Jake, and he was very friendly and personable!
