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January 2024 by ladu drake
ABSOLUTELY THE WORST customer service I have ever received....NEVER will step foot in that t-mobile again! I am reporting EVERY one of the 4 workers working there today!
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November 2023 by Dawn Edwards
Amanda is the best! Great customer service, she went above and beyond to assist me and my husband.
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September 2023 by VANESSA HICKLING
The gentleman who helped us had us in and out of the store quickly and definitely helped us out. Since my original MetroPcs in Brunswick closed a few years ago Ive had to go to several other locations. This particular Parma location has been the best all around each time. He advised her to get a Samsung and she loves it! Great price and phone all around.
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August 2023 by Brett Bejcek
Man I can't say enough good things about Sam. He treats you like family everytime I go there. Thanks for everything Sam
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July 2023 by Brooke Marrer
Sam is AMAZING. He is extremely knowledgeable and helpful. We had been through the wringer with probably 5 other people, and Sam was the only one that knew how to solve our issue. Highly recommend! We will be coming to Sam if we have any future issues! Would rate higher than 5 stars if I could.
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July 2023 by Angela Dailey
Sam was AMAZING!!!!! He helped us with a crazy day of phone trouble! He even went beyond his usual and called the company to help us get things cleared up and have a clear understanding of what we needed! This guy deserves a raise and he deserves to be promoted to corporate for his Knowledge, Professionalism and kind demeanor!!! Thank you so much Sam!!! We will definitely be coming back for all of our phone needs!
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May 2023 by IchRak
Excellent customer service. I couldn’t afford 2 phones for me and my daughter. walked out with 2 phones 2cases and screen protectors for less of what I expected. Thank you SAM god bless you
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May 2023 by gallito Gallito
Good customer service and good people. Thanks to SAM that help us whit every questions and problems.❤️??
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May 2023 by Reem Al
Amazing customer service by the new store manager ????? thank you SAM
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May 2023 by Amin Essafi
Sam was so helpful with my Mom and I. We weren't really sure if any of the phones were right for her and in her budget, but he listened to her needs and wants and was extremely helpful with finding her the perfect phone. Now she is chatting and browsing away. We have come to him several times and after many unpleasant visits at other locations I am so happy we found a genuinely nice and helpful guy. If you need assistance then go see Sam.
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May 2023 by Jillian Watkins
Glad this location is under new management. Sam is excellent Manager
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May 2023 by Steven Gerena
Hes awesome great help
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March 2023 by Amber Gilday
They will promise you things they can not deliver! I was told I got the first month of insurance free. Then was charged without me knowing and my phone's turned off because of the insurance charge. Make sure they show you in writing anything they tell you.
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February 2023 by rose noah
Very helpful and knowledgeable.
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January 2023 by Marco
I think the Spanglish lady is a liar. I hope the store manager can see this message & contact me back. I bought the phone on Dec 03 2022 and she didn't give me the invoice. I just went to the store today & asking for the invoice. She said that system can only print the invoice within 5 days. I doubt what kind of system you are using? The system connect to the database and database should keep all the old invoice information for a long time. Not a month!
