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“I've now had my dog for over a year and a half and it's one of the best decisions I ever made. As a first time dog owner I was very unsure of the journey that was ahead of me but the wonderful staff of Premier Pups answers every call, email and text I had for months prior to reserving Jessie. Once I had her I really appreciated the check ins and the 24/7 access to someone who could answer every single one of my 1st time pup parent freakout questions.”
“Hollywood Feed always has what I want, their prices are good and most importantly, they always give my dog a treat when we come in to the store. She loves to visit Holly wood Feed!”
“I came on the Saturday after Black Friday right at opening to pick up FROMM dog food. At the check out the associate was so nice (I wish I remembered her name). She noticed I was buying salmon food and gave me some sample salmon treats. My dog LOVED the sample treats. She brought warmth to the store and started my day off GREAT. Small acts of kindness can go a long way. Thank you for going above and beyond!”
“Fantastic place for all things coral. The owner and has team are beyond helpful! We learned tons of things about setting up coral for my son's high school project and they even donated items for us to use. Totally unexpected and we are incredibly grateful.”
“I’ve been bring my 2-Wheaton Terriers Bath & Bicscuits to be cleaned and groomed since moving from Las Vegas. They take pride in taking care of my 2-dogs to make sure they are cleaned and cut. They are professional and willing to makes sure they look great. Iv been coming here since 2022. They are very nice people and their place is clean. I will continue to bring my 2-boys back to be cleaned and groomed.”
“I was told to come to tractor supply for supplies for my pocket pets bc its so much cheaper than amazon, Walmart, petsmart, etc. And its so true! They are so much cheaper even when petsmart is having sales. I totally recommend checking this place out. The customer service was great too. The stuff I needed was easy to find without assistance. Loved my exp here n will b back!”
“Great selection and location. I am able to find the products I am looking for that always seem to be out of stock at other retailers. Staff is pleasant and helpful, and I live their curbside service.”
“Kennedy was an absolute champ helping me pick a jacket for my pitty. I changed my mind 17 times—basically hosting my own personal fashion meltdown—& she stayed patient like she was training for the Customer Service Olympics. Honestly, I think she deserves hazard pay.”
“Very well maintained animal enclosures, very friendly birds as well. One of the nicest pet stores I've seen! One of the only pet stores I've seen to separate their beardies appropriately. I spoke with Jared while we were there, he was very helpful and friendly.”
“I had a not great experience with a groom but then the new Salon Lead, Christina, reached out and offered to make it right. Not only was she so kind, she explained why things were different with our groom. She then fixed up our dog and made her look absolutely perfect. I highly recommend her and if you have questions on wheat you need done she can guide you on what you need to do. I appreciate how kind she was.”
“Chris and grooming salon for the Win!
Yesterday I ended up at Petco by accident because I had the wrong information about where to go to get my dogs nails cut for yappy hour.
After my crap experience with Petco, I found the correct PetSmart location out in Heath Ohio. I arrived there in time for the 2 to 6 PM deal to get my dogs nails cut and the salon was already closed and it’s 5:40 PM. The staff didn’t tell me this until after they told me the salons in the back of the store and knew why I was there. So add it to my list of horrible customer service experiences yesterday.
I called the store that I should’ve gone to because they took such a great care of my dog last time, but my dog had also been to the Heath Ohio store previously so I figured either way it was going to be a win-win no matter what location I went to. I was clearly proven wrong.
Chris, who is the store manager attempted to rectify the situation with his store. His staff was willing to stay, however, given that I was 38 minutes away with rush-hour traffic I said that I didn’t wanna hold his staff up from leaving and with that they scheduled my dog to get groomed in the morning at 7:30 AM. We understood I would not get the discount, but the fact was that they did attempt to do service recovery even though they didn’t give me the initial bad experiences they attempted to go above and beyond to get my dog taken care of. So greatly appreciate them. My dog got her nails cut this morning. Will be returning only to this PetSmart as they clearly have it going on and our last several experiences with this location have been great. Five stars all around. Raises for everyone hopefully management is watching this.”
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“The staff here are super nice and know way more about everything in the store than I did. I stop here any time I need something hardware related and will continue to do so as long as I'm in the area.”