The Verizon store in Perrysburg, operated by Russell Cellular, is highly praised for its excellent service and friendly staff. Customers often mention the welcoming and professional atmosphere, where the team works quickly and efficiently to address their needs. Joe, the store manager, and his team, including Jonathan and Dwayne, are recognized for their knowledgeable, patient, and caring approach. They take the time to explain options, assist with upgrades, transfer data, and answer all questions without rushing or pressure. Many reviews highlight their willingness to go the extra mile, find the best promos, and ensure a smooth experience. The staff is seen as genuinely caring about customers and takes pride in their work. Customers appreciate the team’s ability to handle a variety of services, from upgrading phones to managing business accounts. However, some mention the store's appointment-only policy, which can cause inconvenience, especially for urgent needs like broken phones. Overall, the Perrysburg Verizon store is highly recommended for its great service, knowledgeable staff, and positive customer experience. It stands out as a place where customers feel valued and well taken care of, making it a preferred choice over other locations.
Dwayne and Zeth answered every question or concern my mom and I had when getting new phones Monday. They have amazing customer service and go above all expectations when purchasing a phone. It was the first pleasant experience I’ve ever had on phone day. Recommending any/every one I know to go there for their Verizon... read full comment
July 2026
I had the pleasure of meeting the greatest Verizon person named Zeth. He is so pleasant, knowledgeable and helpful!!! Thank you Zeth
June 2026
Joe was very helpful and explained everything thoroughly. It was a pleasure to do business with Verizon.
