The Verizon store in Perrysburg, operated by Russell Cellular, is highly praised for its excellent service and friendly staff. Customers often mention the welcoming and professional atmosphere, where the team works quickly and efficiently to address their needs. Joe, the store manager, and his team, including Jonathan and Dwayne, are recognized for their knowledgeable, patient, and caring approach. They take the time to explain options, assist with upgrades, transfer data, and answer all questions without rushing or pressure. Many reviews highlight their willingness to go the extra mile, find the best promos, and ensure a smooth experience. The staff is seen as genuinely caring about customers and takes pride in their work. Customers appreciate the team’s ability to handle a variety of services, from upgrading phones to managing business accounts. However, some mention the store's appointment-only policy, which can cause inconvenience, especially for urgent needs like broken phones. Overall, the Perrysburg Verizon store is highly recommended for its great service, knowledgeable staff, and positive customer experience. It stands out as a place where customers feel valued and well taken care of, making it a preferred choice over other locations.
Great experience with Joe at the Russell Cellular Verizon store. Joe presented options for a cell phone upgrade, completed the change order, transferred data from old phone to new, and provided complete instructions. I would recommend working with Joe to anyone looking to add or change their Verizon service.
December 2025
The two John’s and Dwayne were amazing impatient I appreciate you
December 2025
The Perrysburg Team is amazing! Joe and his team were super nice and knowledgeable. We drive to this location (instead of a closer store) because of their service!!!
