The Verizon store in Maumee offers a convenient shopping experience for mobile, 5G home internet, and business needs. Customers can visit the store or order online for pickup, same-day delivery, or free shipping. The staff are praised for their helpfulness and knowledge. One reviewer highlighted the manager, who quickly assisted and provided a better price, making the visit efficient. Lana was recognized for giving excellent customer service, explaining products clearly, and helping with an upgrade. Kyle was noted for being friendly, knowledgeable, and caring during a phone transfer, ensuring the process was smooth and painless. The staff went above and beyond to assist, even providing amenities like bathroom access and entertainment while waiting. Despite some mixed experiences, including a less helpful visit, overall, customers appreciated attentive service. The store’s team is committed to making customers feel valued and supported, whether through in-person help or online options. This store provides a friendly, efficient, and customer-focused environment, making it a reliable place for mobile and internet needs.
Very helpful. Doug was a very helpful asset today helping me with my photos.
November 2025
I am a new customer and they had a major issue on the back end with my account. Alexia was super lovely and took the time to learn what was wrong and asked for help when she needed it and went above and beyond to get my account unlocked. Fantastic service.
June 2024
The manager, Nathan there was absolutely amazing. He jumped in when the line got backed up got me everything I wanted at a lower price and the other chain Verizon store and I was out in no time.
